Paleteria Las Delicias De Michoacán — Restaurant in Cicero

I ordered a paleta and found a hair in it. When I brought this issue to the manager, she accused us of planting the hair and said that we could only get a refund if we hadn't eaten any of it. How are we supposed to know there's a hair in it without starting to eat it?

I showed her a video of us pulling out the hair but she continued to blame us. It wasn't until she called the owner to which they agreed to provide a replacement or refund.

This was incredibly disappointing, especially considering that I come here all the time. As a customer, I expected better treatment. If this is how they handle customer concerns now, I'd rather take my business elsewhere. The manager clearly lacks proper communication skills and customer...

Came in for a small yogurt. The amount of granola the girl put in is ridiculous. I asked her to please put more and they wanted to charge me more!! Stop being stingy with small stuff as simple as granola. Paid 6 dollars for this. Ill take my money and go elsewhere next time. I understand if i would of had more than one topping but all i got was granola.

*Nope they dont charge extra by the way. I always go to the La Michoacana Azteca in burbank and regardless of the size they actually fill up my yogurt with granola just how it should me. Like i said stop being stingy with simple stuff. EVERYONE WHO READS THIS HIT UP LA MICHOACANA AZTECA IN BURBANK! YOU...

If I can I would put ZERO starts! That's how bad my experience was here! I called to make an order it was two yogurts, one I wanted everything but with no banana with granola, coconut, and walnuts and they still added banana and didn't add granola! Second one I said no apples and everything else and the same toppings, toppings were good on that one but again still added apples. And I didn't pick them up till like 45 to an hour after I called to place my order and they still took long to give me my order. My first and last time here! If y'all are looking for a good ice cream shop I recommend La Michocna Los Primos 3252 W 55th St, Chicago,...