Dunkin' — Restaurant in Cincinnati

This location has now messed up a pretty simple drink order 3 times in 1 week.

I came through the drive through last weekend and ordered a hot macchiato with coconut milk and french vanilla swirl. I pay for the order, immediately the manager or a supervising employee says hey this new employee just realized their mistake and charged for an iced drink which is more let me correct it. They do, no worries.

However, I get home and take my first sip and the drink is not as I ordered but a general macchiato, no flavor and not coconut milk. I'm not happy but don't want to waste time going back to the store so I call. I speak with the employee who 'fixed' the order initially. They apologize and give me a drink credit when I come in next. Okay, great, exactly what I would expect to be the fix. No worries.

Yesterday I went through the drive through and there was a different crew working. I tell them I have a drink on credit, and explain what it was, they read it back as not the order I just gave them. I say no, it is this to which I'm told yes sir I have it here. When I get to the window they try to give me someone else's order. I reiterate what the case was(free drink sure to mess up) and what was. They say oh okay it's coming up. Perfect.

The employee at the window then asks if I want it any special way. I look puzzled at her I say no, I want it how I ordered it is all. I get told they are putting special love into it it'll be right up.

I get it, take a drink and immediately it is exactly what happened previously.

How do you screw up the same way across employees so tremendously? At this point I can't recommend this location for anyone. That's upsetting because clearly there is a breakdown in training employees or making sure they are focused at work.

If I had a complicated order, sure I get it. I even understand people making mistakes, but 3 mistakes in a row isn't mistakes, it's bad practice and it falls to Management and the owners.

Do better, this is unacceptable and absolutely ridiculous. Coffee and donuts is what you do, and you clearly aren't doing...

I'm not sure what is wrong with this location but they seem not to be able to get anything correct. After having coffee made wrong and missing Munkins several times I called the store. A female manager blamed it on previous management but is trying to get the store together. A month passes after going here 4-5 days per week and today I was given an ice coffee when I ordered Hot. I told the nice worker at the window who started today that my drink was suppose to be hot. No problem from her. She tells the girl Carma or Karma who took and made my order it's suppose to be hot. Instead of making what I ordered she says she ordered ice. Then the whole time I'm getting my drink remade she won't stop looking at me then tells the manager she did not order hot. This is a simple mistake she made but the way she acted is very unprofessional. I even asked her name while she kept...

TO KIMMIE: I WAS JUST IN THERE AND WHEN I ASKED FOR YOUR HELP YOU LOOKED AT ME LIKE I WAS CRAZY IT DOESNT MAKE ANY SENSE AS TO WHY YOU COULDNT HELP ME WITH SOMETHING SO SIMPLE NOW I GOTTA WAIT AND CONTACT CORPORARTE FOR 5 DOLLARS WHEN YOU COULD HAVE JUST CONFIRMED MY ORDER WITH THE STORE DOWN THE STREET AND MADE MY SANDWICH ITS NEVER THAT DEEP FOR YOU BE DIFFICULT OVER A 5 DOLLAR SANDWICH I BOUGHT WITH A DUNKIN DONUTS GIFT CARD I WILL BE BACK FOR YOU DM NUMBER CASUE AINT NO WAY YOU COULDNT HAVE JUST MADE MY FOOD I BOUGHT WITH A DUNKIN DONUTS GIFT CARD LIKE BE SO SERIOUS ALL THIS WORK TO GET 5 DOLLARS AND ALL I WANTED...