Italian Brothers Pizza & Pasta — Restaurant in Citrus Heights

So disappointed. We’ve ordered here so many times before and it usually goes great. But this last time, we ordered for a party and called 4 hours prior to have it delivered at a specific time. But it came 45 minutes late and one of them was wrong. The sweet guy who just runs the counter sent me a new one of those. That one was the best one because it was fresh. The rest of them were so gross. It was so embarrassing because we literally had people lined up to microwave their plate. Then, I called because of the problems and was told there was no manager or owner on duty but they took my info and would be getting a call back. No one ever called. I called again and finally talked to the owner today who yelled at me and argued with me that it wasn’t late and he didn’t care that people had to heat their plate up. He said I should’ve called yesterday which I did, twice. And told me they aren’t hurting for orders anymore because they have DoorDash. I literally don’t care about any of that, I just simply wanted a partial refund for my embarrassment. I figured I’d call and they’d respect the feedback. I didn’t yell or be disrespectful at all and if it wasn’t for his terrible attitude, I wouldn’t even be writing this review but people should know what type of person their giving money to. There are other family restaurants in the area who respect their customers and appreciate their business. Instead, this guy is rude and mean and felt arguing was better. I was a GM at a much more high volume pizza place for 5 years. I understand it’s stressful, but it isn’t stressful enough to verbally abuse your customer. And if you’re THAT stressed out that you treat people that badly you are in the WRONG business and you clearly can’t handle it. It was so bad. And now we won’t be returning and neither will anyone at our party, at this point if I don’t receive a partial refund for the order, I’ll just be disputing the entire charge with the bank. Which is not something I actually wanted to do! I wanted to at least cover the cost...

DO NOT GIVE THIS BUSINESS MONEY UNDER ANY CIRCUMSTANCES! This business left a flyer on my door stating that they deliver to Antelope. After I placed my order I was given a delivery time of 6:45 PM. My order did not get to my residence until 7:20. I called and spoke with Eduard Zhelenzy (Eddie) at 7:00 PM and was told "he will be there on 5 minutes." At 7:15 PM I called back and was told, "this is a restaurant with a delivery service and you live in Antelope when we are on Citrus Heights." I stated that his business provided me with the flyer stating they delivered to Antelope. I also stated that I was told my order would be here at 6:45 and is now 30 minutes late with zero notice from the business. Eddie than told me, "that's just how the computer works, but since you live in Antelope we can't get there that fast." I responded by stating that his communication was unprofessional and it was not my fault that I ordered with the expectation that his business is run in a professional manner where customers are respected. He than said, "just wait he'll be there or I can cancel your order." He then hung up the phone. Shortly after this call the driver showed up with the food order. He had explained that it has been busy and I stated that my frustration was not with him. I asked him for the mangers name and low and behold it is the Eddie that I had been speaking with all evening. After my interaction with this manager this evening I will not be continue to be a customer or promote their business in the future. Terrible customer service and lack of respect...

Dinner comes with a large roll of garlic bread, and a small salad that was actually good (green, not full of heels and weird vegetables. Decent dressing) Alfredo is creamy. Portions are massive. Order 2 meals for 3 ppl and you'll still have food left (unless you're all triathletes or lumberjacks or morbidly obese, or some combination of the 3) Deals on multiple pizzas are pretty good. Appropriate, considering the lobby is the size of a large closet, just like Lil Cesars. Seating for 4, facing the wall & window. But you'd be more comfortable eating on your trunk or tailgate outside

This is the future of dining. If you want to open a restaurant, this is the template that works. A tiny dual-liquor-store adjacent hole in the wall, open until midnight 7 days a week, catering to all the delivery apps with an emphasis on quantity. Pretty sure it's also a ghost kitchen, providing food for multiple different take-out only "restaurants". But this is the source. Order direct to avoid fees (or use all the coupons/discounts offered by various delivery apps) Apparently the church came and exorcized the apparitions that formerly inhabited this place. They expanded to the adjacent address, and moved the haunted items next door, moving the entities in the process. So the exorcism wasn't even performed inside the main kitchen area. I was worried about potential ectoplasm contamination, until i...