Mattress Firm Citrus Heights at Birdcage — Hotel in Citrus Heights

My first experience with Matress Firm, and it won't be my last. I finally found customer service, I thought it had died. My wife and I walked in on a Sunday afternoon, we were met by a very professional salesman (Eddie). We were expecting the worst, you know; pressure tactics, rushed to choose, over priced... Instead Eddie spent over an hour assisting us find the right mattress. He then went above and beyond to save us a some money, yes he worked to save us money! Then he blew my mind when he said we would be sleeping on it the same day. We walked out around 1pm, the mattress was delivered before 6pm. CRAZY. Well then my luck hit, we received the correct adjustable frames, but unfortunately the wrong mattress. We received a king instead of a call king. No error on thier part the package was clearly mismarked. With my previous experiences with furniture buying, I expected to be up sold, or have to pay for this mistake. I left a message for my salesman at 730pm. The store had already closed. At 901am I received a call from the manager. My salesman had the day off. The manager had already reviewed my order and issue before calling me, as well as had a solution that blew me away. They went far above any customer service I had ever experienced!!! I am a customer for life and recommend them to...

My wife and have been suffering from mild neck and shoulder pain for a few years, we have tried new mattresses supposedly top of the line , however they were bought from another outlet chain, even the though the mattress was name Brand it was well hmmmmm it was a good mattress they were not the quality we needed nor the support available that we needed. We looked up the Mattress Firm Citrus Heights store and liked what we read. We were blown away be Brian, I couldn’t get enough of this guy, we had previously been at another mattress store and I don’t know if the man working there hated his job, idk I explained what we were looking for and “ Deer in headlights” now Brian on the other hand, was a cool “Mattress Magician “ we had a discussion determined what we needed and what we were wanting, he didn’t talk price he got down to business after welcoming us and asking if we needed help, then he had us try 3 different mattress and the three different supports 6 in all . I’m 100% confident in my purchase . My wife and I will recommend only Mattress Firm.

Thank you Brian, & thank you Mattress Firm,

Jeffery &...

My boyfriend and I recently visited this location and loved the customer service. We initially came in a couple of weeks ago to get an idea of how much money we would need to make a purchase and were greeted by Bryan. Bryan was so helpful and educational. Once we felt comfortable and were set on what mattress and base to purchase we returned and were helped by the manager, Renee. Renee was so kind to give us her insight as to what would be best for us and our financial concerns. Renee just like Bryan educated us on the mattress industry, which was surprisingly interesting. Renee really took the time with us with answering our questions. I was so pleasantly surprised by how soon we will get our mattress and base. I joked with Renee about how my boyfriend and I need more space in our bed and how this new mattress will help us both be happier. I am so looking forward to a well rested future, thanks Renee...