Starbucks — Restaurant in City of Auburn

So I spent 170 on the 23rd for kids for Starbucks not intentionally. I thought it was 10 buck when I get to the register, I didn't see the x4. No problem I pay for them. So 3 of my kids got 40 and 1 got 50 because it's her birthday. So of course they want to go today. They range from 6 to 15. So we go there is a line which was expected because it's christmas and the only coffee shop open in town. I assume like everywhere else they are understaffed. I waited 20 mins in line. No problem again. They are working hard, they answered nice, shit its christmas time I was blessed in tips yesterday as lkng as the order is right ill tipem 20 dollars. Now I explain to them that I have gift cards for my kids and one wants to use their card and they are excited. The lady says no that would be the equivalent of us doing 5 cars. They said order it on mobile and go through the line again. I said mam I just waited in line like everyone else if I ordered 6 coffee and paid on one ticket or paid 6 operate times it'll take the same amount of time to make it and maybe an additional 2 minutes to slide 5 cards and tap in the order. 3 out of 6 are the same thing. We go back and forth for 5 minutes and I said mam this could have been done by now is there a manager I can speak to. She said yup. The manager comes on and says pay for them with one card or order them online then get back in line. Then I asked for corporates number and she laughed and said like they will actually do anything. Needless to say they will get their cards back in the morning and corporate will have a call. Never again will I support this business. I guess I'll try...

Placed an order on the app for drive thru pick up. We arrive and give them our name. At the window the guy looks confused. I give him the name and spell it for him. He leaves

When he comes back he says they haven’t started the order. what was the order again? So we show him the app/order. One gingerbread latte, one cinnamon dolce, two orders of egg bites.

He comes back and gives us the egg bites. Then he comes back around and hands me two cups. Both cinnamon dolce. He immediately realizes he made a mistake and says “my fault. Keep that, I’ll go make your chai tea…” before I can correct him he’s gone.

At this point it’s been fifteen minutes and cars behind us are honking. Some very frustrated woman comes to the window and not kindly asks what our order was.

We show her the app and she literally scolds us “well the reason this is happening is because you ordered to another location and we don’t have any tags for it!”

No ma’am, it says right here grant Ave, auburn. Don’t try and put this on us. She walks away in a huff.

A minute or two later the first guy comes back with a gingerbread latte. At this point we have four drinks. I hand him back one because we were running out of cup holders.

The coffee was okay. The service was absolute trash. The guy was nice, the girl was very rude and unprofessional by throwing blame at us when we knew very well it wasn’t our fault.

Looks like Starbucks in auburn is on the...

Today I pulled into the drive-thru and ordered two drinks and a cake pop for my beautiful son, sat beside me as Christ at the right hand of His own Father. Imagine how nonplussed I was when I realized I had left my wallet at home!!!

The barista under whose agency the drive-thru window was skillfully placed laid my apprehensions to rest. She assured me that my regretted lapse of memory regarding my wallet was forgiven by her, and by the beneficent fathers at Starbucks corporate.

I returned later this evening to try and pay my earlier debt of the two drinks and a cake pop. Once again my attempts at reparations were gently denied by another pleasant face and velvet voice.

It reminds me of the words of the immortal bard on the subject of kindness:

For I have sworn deep oaths of thy deep kindness, Oaths of thy love, thy truth, thy constancy; And, to enlighten thee, gave eyes to blindness, Or made them swear against the thing they see; For I have sworn thee fair; more perjured eye, To swear against the truth...