Subway — Restaurant in City of Cohoes

This used to be a decent Subway, but staff change has completed killed it. I work evenings locally, and tried to go in 3 different times within the last month and gave gotten the same service from the same person. I walked in the first time and he didn't even acknowledge my co-worker and I. He was talking to the people sitting in the corner more than he was making the person's sub who was in front of us. After standing there for 3-4 minutes, with no progress on the sub and not even a glance in our direction, we walked out. I tried again by myself and the same people were in the corner and be was talking again. I walked out again. Last night I gave it one last try and when I walked in there were 3 people sitting down, and 1 person getting a sub made. An older lady told me I may as well take a seat, it's going to be a while, he's here by himself. I'm not sure if the last ordering at the time had 10 subs or what the situation was, but he only had 1 foot long on the counter that he was making at the time. From my mother being a Corporate Manager of 5 Subway locations for many years, and my time spent in a Subway because of it. I know that it doesn't take long to get 4 people's orders done even with a couple subs per person. If you plan on going here during the week in the evenings, plan on a...

I came here with my son today and he little , he desperately needed to use the bathroom and my kids wanted subway. I went into the store with him and both bathrooms were locked. I went to the counter and waited for someone to appear, no one did. My son started the potty dance....I waited another min or two no signs of anyone .....I could hear noise but no one showed so I loudly said hello to try and get someones attention. A white older woman came out and in a rude tone told me that BOTH BATHROOMS WERE LOCKED AND THEY LOST THE KEY !!!! Thankyou because now a stressed mom who is always on the go i though I could kill 2 birds with 1 stone but instead this night became more stressful when I left they were dismissive. I left next store to the family dollar store and no bathroom there and then to buger king and finally my son got relief but now I still had to go all the way back for the kids dinner. They didn't even bother to come out and help me , they sent some young girl who also in a rude tone asked me if I was there to by something. This is the store in Cohoes NY subway 13778-0 PLEASE GET BETTER SERICE SO WE FEEL LIKE WERE WELCOMED WHEN ENTERING AND NOT A BURDEN AS CUSTOMERS WHO PAY WITH THIER HARD...

My rating is based on the customer service, don't get me wrong I like a nice Subway sub but it's not necessarily my go to. Today I literally just needed one of those new Italian subs with the fresh mozzarella... I forget the name.

Either way, as a person who also works in the industry I walked in knowing I was committing a mortal sin of the industry... the 5 minutes before close move. I figured I'd give it a shot because it was on my way home from work, and I never ordered food at my own place because when you get cut early... you run.

I gently tug on the door testing to see if they had already locked up, which would've been totally fine...I had a backup plan.

But it wasn't locked, and the employees there were as courteous and helpful as any other time I have been there. Didn't get a hint of an attitude or anything as you might expect, or would even receive where I work if the roles were reversed. Not necessarily by me, but our staff where I am at can be a little gruff at times to say the least especially around closing time.

I wish I had saved the receipt so I could compliment the employees by name but I'm pretty sure it was last Saturday night.

You have a great staff and they all...