Hai Hong Restaurant — Restaurant in City of Ithaca

Had a really unacceptable experience here.

Came here during the pandemic. Ordered $50+ worth of dimsum as my S.O. & I were hungry and treating ourselves to a nice meal. Waited 50+ mins for our food to be prepared. When we finally returned home, we couldn't believe the quality of food that the restaurant dared serve... Every. Single. Item. tasted or smelled rotten (sour, texture noticeably off, etc.). The pork ribs, shu mai, shrimp rice rolls, turnip cake, etc. - were honestly so bad and off in taste & texture, that as hungry as we were, and as much $$ as it felt like we spent, we threw almost all of it away. (My S.O. tried to take a couple bites here n there because we were desperate and had no other food at home, and ended up getting diarrhea that night.) It seemed like it was old food the restaurant had leftover, and was supposed to responsibly throw away themselves, but instead decided to try their luck and serve to us. We are very UN-picky eaters, but know what dimsum should taste like, and this was by far the most cringe-y, poor quality (expired, sour, wrong texture) food we've ever had the displeasure of being served.

If the restaurant would dare serve something of this quality even once, I'm scared to know the other standards they don't...

I just want to say, today is the first time I ordered from Hai Hong and I was craving fish. I ordered a whole fried Lemon Sea Bass. Let's just say the flavors of the sauce and fish were very good, BUT...the fish was waaayyyy over cocked and was dry, not moist and was tough like jerky. It was so so disappointing since it looked and smelled amazing. I spent my last $24.00 on this meal and I was very upset that the fish wasn't edible. I spent $24.00 on a meal I couldn't even enjoy and came home and heated up a $3.49 Lean Cuisine Meal from Wegmans. I'm truly dissapointed since the fish looked amazing and the flavors of the sauce and rice were great. It's definitely NOT worth the price. Their overcharging for no reason. I can go to Wegmans and buy fresh fish and fry it light, crispy and flaky inside better than this restaurant. So on that note, I WILL NEVER EAT THEIR AGAIN! GOOD LUCK Hai Hong when the students come back. You can rob them of their taste buds, BUT NOT ME! And Thomas the sever who took my order was very nice, I can't help that the...

Never ever would I go to this place again. Went there about 6 months ago and owner got into an argument with the table next to us and was obviously the owners fault. He gave them the wrong order and when pointed out by the customer, became argumentative instead of fixing it. Next, our orders took approximately 90 minutes and was not very crowded that evening. Dumplings were just meh (comparing to downstate). Then told that our scallion pancakes would not be coming because they were out of ingredients, which we were fine with. Then 30 minutes later brought them out? Tasted pretty much like playdoh with zero scallions. Seems like they didn’t want to lose the money even though they were out of one of the key ingredients. Then forgot to bring out one of the dumplings order, but was charged for it. Owner was really inappropriate...