Had a great first experience here. Given that it's a Collegetown restaurant with a quick-service/takeout mindset, I'd say I had a fairly reasonable expectation. More or less than authenticity and service, I simply want food that's well seasoned, hot food that's hot, and cold food that's cold. Simple, right?

I had a Katsu-Don and Ramen the first time around, and it was above my expectations. Food came out piping hot, and because we ate there, it was at the optimal quality. No additional service was needed. I received what I came for.

Because of this, we decided to order again today. I wanted to try something different from last time and decided to order Kuay Toew Gai Toon (#14). This time I took it home only to realize how salty the soup was. The salinity level was that of ocean water, or as chefs would say season your water before you put your pasta in. You can imagine just how salty this soup was.

I called the restaurant to explain the situation. Because of the disappointing experience, I wanted to see if they would right the wrong by letting me order something different from the menu, perhaps something that I've tried before - to which they replied, "Our store policy is NO refund, No Exchange. It is one of our most popular dishes, and no other customers have complained about it today." Their attitude was "I'm right, you're wrong, what do you want me to do about it?" I tried to explain once again just how salty the food was and that I would really appreciate it if I could just order something else instead. They were willing the make the same thing again, but at this point, It's a lost cause. It could have been a 5 star experience through and through, but if they're willing to go as far as diminishing a guest feedback to serve their own interests, it's just not worth it.

Best of luck to you.