New Golden Wok — Restaurant in City of New Rochelle

Absolutely terrible customer service. The first time I placed a delivery order it took over an hour for our food to arrive, which was luke warm by the time it got here. I was incredibly frustrated but was willing to give them a second chance since everyone has an off night. Tonight the driver called and wasn't able to locate my neighborhood. I helped direct him to it. After waiting 15 minutes outside to flag him down, he hung up on me when I called him back and then without my knowing, returned to the restaurant. I only learned this when I called to inquire as to what was going on. He was incredibly rude and would not allow me to speak with the owner or manager. Terrible experience and terrible customer service. I would not recommend this place to anyone. It is no way to run a business or treat customers. Very...

I asked for a half fried Chicken only and an ice tea...the menu she gave me said $5.55 but when she rang me up she told me the bill was 10 and change. I asked why and she said the prices had went up. So why are you giving me an old menu to look at? Any way the chicken was chopped in a way that the bones would be very sharp The chicken tasted old and she refried it to warm it up. It was truly disgusting and hard also unflavoured. I highly recommend NOT going to this place! The lady was a very uncaring andhad a bad attitude.

giving me a menu with an old price...

Ordered through DoorDash for pickup and was delighted. Food was fantastic and portions were good. Vegan options at a chinese place is actually rare, so this is a huge find. Would come back in a heartbeat.

Edit: IMPORTANT EDIT, checking their doordash menu, it says vegan but checking their website says vegetarian. Two very different things and I will be taking off 1 star until it's confirmed that this is vegan or vegetarian. I am not a vegan but my gf is so I know how important this is to...