Le Faim Gourmet — Restaurant in City of Plattsburgh

Preordered two basic poutines 30 mins in advance and was told to show up in 30 mins when food is ready. When I arrived restaurant was full to the gills with people waiting for preorders, and no food coming out of the back. I stood in only spot left to stand to the right of the counter and it smelled very badly like bathroom. Some customers complained they had been waiting for upwards of one hour for their order. Considering we’re talking about melted cheese on french fries with gravy, seems ridiculous to me. Team was obviously understaffed, and I felt for them because they don’t make their schedules. That being said, kid running cash register was less than polite and very short with everyone I saw them deal with. No “sorry for the wait” or even a thank you to anyone. Very tense environment.

I ended up waiting about 20 extra minutes before I finally got my food, which was mediocre at best. Not worth the money I spent or the time I...

I ordered the classic poutine to get a good baseline of the food here.

The fries came out hot and just crispy enough to hold up to the gravy. The fries looked to be layered in with gravy, meaning they added gravy as they added fries, making sure to coat all the fries in gravy. The gravy itself had good flavor and had a good consistency that didn't oversaturate the fries quickly, nor did it act congealed. The cheese curds were fresh, like squeaky fresh! They were just beginning to soften up when the food was served, so they weren't just cold lumps being added to the top of the fries. On the contrary, they were layered in like the gravy.

The store has seating available, was clean, and was comfortable. The total wait time for food was less than 10 minutes during the lunch hour. Beverages offered there are typical canned varieties of soda, water, etc...

Overall, it was fantastic poutine and we look forward to...

I was disappointed but not overly so because I didn't have high expectations to begin with; the sign said "Authentic Poutine" but it tasted no different then any other in town, possibly worse. The cheese was not melted at all, not much gravy. These are cheaper ingredients so I was surprised when my small order could literally fit in the palm of my hand. It appears to me the price point is much higher because its not diversified at all so your paying more for less. It would appear the fries, gravy and cheese come off the same Sysco truck that serves every other restaurant in town. I don't see this place lasting. I really hate giving bad reviews to shops knowing the impact it can have. this is a highly critical review, but it was still good and edible,...