Pizza Bono — Restaurant in City of Plattsburgh

My husband and I ordered take out from here quite a bit seeing as how they’re the only place open at 2 am downtown, we both work nights so we expect to get what we pay for when we order our food. We’ve had multiple issues all the way up to waiting 3 hours for our food when we only live right down the road ( why we get take out now), even picking up our take out to go home and find out that they boxed and OLD, HARD & COLD pizza, and not to mention not even receiving our food (twice) even after we paid for it ahead of time. The very last time we got take out I ordered the boneless chicken WINGS, when I picked up my order and got home I opened up my container to realize they gave me CUT UP CHICKEN FINGERS! ( that’s not even close to being the same thing) SO! Tonight, at 2 am, 2/25/20, When my husband was on the phone ordering he made sure to ask that they had actual boneless wings, and the gentleman that answered our phone call supposedly went and double checked that they had them, he said they indeed had the actual boneless wings in this time, and reassured me I wouldn’t be getting cut up chicken tenders. What do you know, we go to pick up our food, I check my container to make sure it’s actual boneless wings, and once again, it’s cut up chicken tenders. So I explained to the gentleman that’s not what I asked for and we even called ahead of time to confirm that they had them and was told they in fact did, well he proceeds to argue with me saying I’m wrong and don’t know what I’m talking about, so. I told him we order pizza and wings quite a bit, and we have NEVER gotten served cut up chicken tenders before, he again screamed at me that I didn’t know what I was talking about and that not all places have the same items, which I get, but boneless wings are boneless wings. He said they were boneless wings, so I showed him where they were all cut to shreds, and he then told me that’s just because they’re extremely big boneless wings, heads over to the freezer and pulls out a bag of CHICKEN TENDERS, and continued to yell at me saying I didn’t know what I was talking about. So I said that’s fine sir, but this isn’t what I ordered. The second after I said that he snatched the container out of my hand and threw it across his kitchen and it went everywhere, then he walked up to the register, getting my money out, calling me names under his breath, then slams my money down on his counter so hard I thought it was going to break. I wouldn’t of bothered writing this if he hadn’t been cursing at me and yelling claiming I was wrong and didn’t know what I was talking about . Grateful he gave me back half of my money, pretty upset about the way he handled it. So if you have a family dinner, or wanna bring your kids out to get a slice to eat, I definitely would 110% NOT recommend Pizza Bono. It is FAR from a friendly place, let alone family friendly. Sorry for such a long post, but people should know. Before it...

This night I received a dang near half Burnt Buffalo chicken pizza) and while eating , The chicken/bread was very tough to chew . Now this was pretty disappointing because I’ve had this pizza multiples times and it is actually good aside from the very very generous amount of Buffalo sauce they put sometimes . in person you can very clearly see it’s way overcooked and they still decided to box it up . When I realized the driver was gone I noticed I didn’t get the extra blue cheese on the side I paid for . At this point I didn’t even feel the need to call back because they had already taken an hour to deliver the food so I assumed it was already pretty busy so I called back the next afternoon . When I called back I explained the extra blue cheese that I didn’t receive issue and the response I got is what hit it on the nail for me . “ we are not going to send someone for a 0.75 cent worth of blue cheese “ Mind you , I offered to pay the driver even tho it wasn’t my mistake and the place is literally right up the street . I don’t care if the blue cheese was half a cent , every customer should have these issues resolved no matter how much money we spend with them . I paid for it and I’m a pretty frequent customer ! The overcooked pizza wasn’t so much the issue because I care more so about the service and the principles these...

DON’T WASTE YOUR TIME.

I ordered from them through Uber eats for the very first time and my order never came. My order was supposed to arrive at 12:35 a.m and at 12:36 I called asking for a specific delivery time. They then told me that the delivery person was on their way. At, 12:55(my latest arrival time) I called again and was told that the delivery person is on their way, and I gave them my number a second time for them to reach out as I was told they didn’t have a number for me(which is absolutely stupid, because it’s Uber eats. They already have access to my info). I called at 1:18, as I was outside waiting in the cold for my food and kind you it was 52 degrees. I called again at 1:30 after being so frustrated, and the customer service guy was so disrespectful saying I should just call uber and get my money back, lying through his teeth saying that his delivery person came and called me many times meanwhile I’ve been outside waiting for forever with ZERO missed calls on my phone and I’ve called them over 10 times. He then hung up one me. This was my first time ordering here and never again. I checked with 3 of my other friends and they said something similar happened as they all ordered...