Baker Street Bakery — Restaurant in City of Rochester

First I want to say that the baked goods that Baker Street produced is top quality and delicious. But other than the product, the staff appears to be very independent and not exactly customer friendly. Every Thanksgiving, I call the bakery a month in advance of the holiday to order my pies. Without exception, this bakery has the best banana cream pies in the County. When I call to order this year, the person on the phone has to ask if they are going to offer BC pies for the holidays. I ask to speak with the manager and offer that their pies are the best and my family is very fond of being able to have this pie at Thanksgiving dinner. The response was that they would only be baking chocolate cream and the assortment of fruit pies. So I order and apple crumb and chocolate cream.

When I went to pick up my pies on Wednesday, the server forgot the chocolate pie in my order and after I made it home on a busy Wednesday, I had to drive the 15 miles to return and pick up the pie that they forgot to pack in my order.

On Saturday (after Thanksgiving, I returned to purchase some breads and muffins and noticed a cream pie in the display case. I was curious so I asked what type of pie it was. To my astonishment, the server offered that it was a banana cream pie. I relayed my previous conversations and the server told me that the owner probably had a few banana cream pies available for his/her friends and this was probably one that wasn't picked up. So the regular customers do not have the opportunity to order a specific pie (even calling four weeks in advance) but the favored few do. I guess that's what customer service is these days. Only meant for the privileged few. Too bad. Five stars for quality and taste. One star for...

I’ve become a huge fan of baked goods over the last couple years. I really enjoy trying new bakeries and exploring what they have to offer. It had been quite a while since I’ve stopped at Baker Street Bakery. Now I’ve been three times in the last couple weeks! Stopped today for blueberry muffins, almond croissant, blueberry lemon scone and a loaf of rustic Italian bread. The muffins are huge with plenty of blueberries but are not overly sweet which is nice. Last time I got chocolate chip muffins and honestly it was just too many chips in the muffins for my preference so didn’t get them again today. I haven’t tried the croissant or scone yet but am excited to. The rustic Italian bread is fantastic, the entire family loves it! The loaf is usually gone in a couple days 🍞 The staff has always been very friendly and helpful, which I appreciate. If you’re near Park Ave in Rochester and you’re looking for some delish baked goods I suggest you stop at Baker...

This is a classic Bakery in the Park Ave area. They were rolling and baking bread when we stop there. The whole place smells delicious but the bread and desserts are awesome. They have every thing from fresh bread to mini pies. The pie I bought was rhubarb strawberry. Probably the closest to what my grandma made. I also bought a cannoli. It was really good but it was in an open refrigerated compartment and part of it was a little dried out. It was kind of a bummer to get all the way back over to the 19th Ward and find out that it wasn't good enough to eat. Other than that everything else we bought...