Calabresella's on Park — Restaurant in City of Rochester

Let me start off by saying that I have been the customer of calabresella original location in Gates for a while now. The customer service has always been great there.

I had a horrible experience with the guy who works here who is supposedly the manager!

Right off the bat he was extremely rude when I asked about the menu.

I bought this small sub which was 13$ for which a transaction fee was charged. I asked him about it as it is not common to charge a transaction fee at any other place.

Him: Arrogantly responds YES they do You do know about it! And walks away after charging my card!

I asked him for a receipt.

Him: The transaction is done I can't give you the receipt.

I asked for the manager.

Him: I am the manager I don't give receipts! And starts talking to someone on the phone ignoring me.

I asked if there is a list of veggies toppings that I could add to Sub.

Him: We don't maintain lists here. What do want to add?

At this point I was very agitated by the service I requested for a refund.

Him: I can't give you a refund the card is already charged.

I asked him to call the owner and check on the same.

Him: owner is not responding. The owner does not know how to print the receipt or give the refund either!

At this point I decided to get the sub and walk away and decided not to go back.

It is very surprising that restaurant staff/ manager is Not trained on how to print receipts Don't know how to void the transaction or give a refund And is Disrespectful the customer and is extremely rude.

This is such a disappointment for a person who has been regular customer at the...

Starting with the basics...The store/restaurant is bright and clean, with plenty of indoor seating, and some outdoor tables as well. The parking lot is large, has plenty of spaces, and is easily accessible from both Park ave, and Goodman street. There is a wide variety on the sandwich and salad menus to choose from, as well as sides, numerous desserts, jarred sauces, chips, bottled sodas, loaves of fresh bread, and some frozen items too. My go to is the meatball sub. Great meatballs, good red sauce that is not a salt bomb, and melted cheese on toasted fresh roll. I'm a pretty big guy and the large sub is easily two meals. They don't skimp on the meatballs! The french fries are cooked in a deep pan on the stove top burner, which means better temperature control, and oil that has not been sitting unchanged in a fryer for weeks like some other places I've tried. The staff are always friendly, accommodating, and Iv'e seen the same people working there for many years, which usually means they are treated well. It's a real positive to see the same faces behind the counter and in the kitchen who remember you, and greet you with appreciation. Those who have been there already know Calabresella's quality, but if you haven't tried them yet, you won't be...

Their large subs can easily feed two people and are practically overloaded with meat, but they still use high-quality ingredients and their sub rolls are substantial and delicious to match. They also have a great selection of Local, Italian, and classic NY Deli specialties (Sauces, imported tomatoes, Spiedie Chips!) and tons of baked goods or desert options. They do a great job of following the current COVID Guidelines and I haven't seen any change in quality since it has started.

This is one of the most welcoming businesses I've been to in Roc and it's obvious every person behind the counter puts a lot of care into what they do. They are proud of the product they put out and will make sure you are happy. All of this at a price of ~$11 a sub, it's such an amazing value and we're lucky to...