Not quite what it used to be... it’s unfortunate because I’ve always loved this restaurant. Recently though, on two separate occasions over the span of 3-4 months the experience was less than desirable.

1.) first rough experience, I was sat by the hostess at a table and watched 2 different servers completely ignore me for 20 minutes, I’m not the type of person to be quick to complain but eventually it became necessary to get up and say something in order to at least get a drink. When I asked about service I was questioned in a sarcastic way if I had “sat myself “. I said no I was sat by the hostess, the service carried on as usual after that, without any apology or acknowledgement of the inconvenience. I ordered the prime rib eggs Benedict and after I finished my meal, I noticed a hard, curly black hair glued to my plate underneath a dried layer of egg yolk. I pointed it out, and the server jokingly said, “well you’re not having the best experience here are you?”. No apology, or anything. I understand sh*t happens but in the hospitality business I expected at least a genuine apology or sense of concern. I paid and I left thinking it was just a bad day at Roam.

2.) Second rough experience was with a group of friends. We had sat down at 1:45 for brunch and it took at least 15 minutes to be greeted and get our first round of drinks. At first, we thought nothing of it as the restaurant was actually full.. as our service carried on though the restaurant emptied out and we became one of the few tables there. Between the extremely slow service, our waitress (who was very kind) had to accommodate our order because the kitchen was out of a few staple ingredients that were required for brunch such as hollandaise and home fries. We were understanding of the situation but when the food was served, we essentially received two hard boiled eggs over fatty prime rib and soggy English muffins. It was so bad none of us finished it and it took at least 15 minutes for the server to ask us how our food was, at this point it was too late.

Very unfortunate to see this restaurant fall like this.