Dunkin' — Restaurant in City of Rochester

If I could rate 0 stars I would. Service is AWFUL and it is always very dirty. I stood in line to place my order, once it was my turn the employee started talking to a person in the seating area and had a full on conversation ignoring that I was even there. There were 4 people working that I was able to see and none of them acknowledged me. The employee talking to the person in the lobby took an order from them when they already had placed thier order and had drinks in thier hand. -10/10 would absolutely not recommend! There is a Dunkin right down the street from the hospital that I stop at every day instead of coming to this...

Very bad and unprofessional service, Dom And Paula need to Have a better process for hiring professional employees and managers, The Hispanic Manager Their is Very Rude and Does Not Properly Greet Her Customers and They are Always Short Staffed which makes The Employees treat Their Customers With No Respect. I will be Reaching Out To Corporate about The Manager and How Rude she Treats her customers and I actually work at the hospital and have heard other coworkers talk about how rude the manager is treating...

"Don't bother" is all I can say. Either they don't have food items, can't make certain drinks because they're missing ingredients, or they're so busy talking or arguing that you'll end up having to give up because it just takes too long.

Update: went back for an iced coffee today. Staff seemed more interested in screwing around with their friends than doing their jobs. Served their friends before me even though I ordered first. Hospital needs to shut this joke down. ...