Auntie Anne's — Restaurant in City of Syracuse

I placed an order online for pick up at the counter. I get there and I’m told the order just went out. I said how? It was my order and I’m here to pick it up. They said they don’t know and to contact support. I ask to speak to the manager instead of calling numerous numbers for pretzels? Sheesh. Guy nonchalantly calls over his shoulder for the manager and the manager was like is it a complicated order? Just make it again and the red head guy said he already made the order and he’s not making it again. My guy you work at a pretzel shop? What do you mean? It’s not money coming out of your pocket? So I’m out of my money and my order for you not doing your job and making sure the person picking up the order is in fact the correct person? He said they don’t do any of that and just give the order out. GREAT. All for freaking pretzels. Manager redid my order and my guy didn’t do what he was asked. Unprofessional. It was $40 worth of pretzels btw. So I wasn’t leaving without a refund...

My fiancé attempted to get a cup of pretzels from this location, was snapped at by one of the two workers and told to “come back in 5 minutes” as they were supposedly prepping more pretzels to sell. After coming back after the 5 minutes that was requested, with 7 other potential customers waiting in line with my Fiancé, the employee again barked that “I need 5 more minutes, I’m the only one here” even though they were accompanied by another person, who was in plain view. Given the level of disrespect we received, needless to say we did not get pretzels from them. Instead, we got snacks elsewhere. The “five minutes to make more pretzels” weren’t necessary, as all of the potential customers ended up leaving after being berated. I do not recommend this...

Disappointed to arrive a few minutes before closing and be told by employees that they had just thrown all the pretzels in the garbage. I asked why and they simply said that their manager "CJ" told them to. What I should have done ismdemand thatnthey make me the pretzels I briskly walked all the way across the mall to order before closing time. Never. Close. Early. Especially when it is a fair weather day in CNY. Had I had the opportunity to enjoy a pretzel, or had the employees offered to make my pretzels despite just tossing (and wasting) whatever pretzels were already made, then I quite possibly given this review...