McDonald's — Restaurant in City of Utica

It’s clean, and that’s all it has going for it.

Night shift is the main problem here, and here’s why:

1. They can’t handle any order that isn’t at the counter. Both the kiosk and uber eats take over half an hour to get food. I’ve been trapped in their drive-through for over 90 minutes before, and there was only one other car. We still left before them, and we got there at 10pm when it wasn’t anywhere near busy.
2. Customer service. There is none. I’ve been yelled at for ordering something they didn’t have. That’s it. Nobody even said they were out when I ordered. Ordering through the kiosk gets your food thrown at you. At the drive-through, people will mumble half an order to see if it’s yours. The man working the window just last night asked “6?”, and I assumed he was asking aboht the chicken nuggets. Turns out it was another order, and he then got mad at me when I said it was the wrong one, double charged my card, and then tried berating me about taking the wrong order and asking for the reciept he hadn’t given me no fewer than 5 times.
3. Food. Listen, I know this is McDonalds, but every time I’ve gotten food there past 4pm, it’s been either undercooked, incredibly soggy, or burnt. I’ve been handed a chicken sandwich that was literally wet and a coffee that had runoff all over the outside of the cup. I’ve seen people trying to just buy a single coffee for 20 minutes because the cashier couldn’t understand that was all they wanted.

Whoever is in charge of the night shift needs to take a good look at how things are run, because it’s terrible, and only...

Used their new order kios so "to be quicker" , ordered 2 fish sandwiches, leg soda and small ice coffee. 4 min after order received 2 sandwiches and cup to get my drink. Then the lady started to make ice coffee. A supervisor pointed out to her she was making the wrong drink multiple times, but the employee didn't stop. When she finished, she realized she made the wrong thing. Then she tried again only to find the machine was out of coffee beans. She stumbled around for another 4 min till she announced to me she would have to go in the back to find beans. She returned, only to be to short to put the beans in the machine . Then she had one of the supervisors put the beans in for her and make our drink. My amazement is in the fact that a manager and a supervisor both watched this person struggle and didn't help her till she asked. 19 min, using the new kiosk is NOT FASTER at this location. Btw, when we finally got our drink to eat our now cold food, the manager who made the drink didn't even apologize for the wait or inconvenience. Last time...

Don't go there for late night orders (after 11:20 pm), terrible customer service (very rude) due to a shortage of staff. Worse experience so far at a fast food. Only two people were working, and one was about to check out. Drive thru waited 15 minutes without anybody saying us it close or to wait. When u trynna find out by going to the windows, they give you confusingly directive like we only do pick up at the window go around and order inside. When I drive around, the door is locked. Waited again for someone to open the door so I can place my order when I was about to place it by the screen I double checked with the female staff member (only person on shift there) she ans me very rudely. I end up giving up on my order and look for a better place to eat at. I understand it's not the lady fault she we crazy busy working by herself, but if it was me, I would care better about customer inquiries and make them understand the situation that they short on staff and apologize. The managers are 100% responsible here and give a bad reputation to...