Cold Stone Creamery — Restaurant in Clarksville

I had ordered a birthday cake on Saturday and the lady I had spoken with said that it would be a ready at 11 AM sharp on Labor Day. I even asked her if they were opening late or closed on Labor Day and she specifically said no and told me that she went to go make the cake right then. Went to pick up the cake today and they were closed. Tried calling and saw people in there but no one picked up. door said they opened at 11 AM so I kept calling and finally a lady answered and I told her the situation. She was very disgruntled and bothered that I was needing my cake at the time that I had ordered it and TOLD it would be ready. She said the cake wasn’t even ready but it would only take her five minutes and acted like I was being unreasonable. She gave me attitude and told me that it takes 24 hours for the order to be done. I informed her I had ordered it on Saturday and she said ok then and rolled her eyes. Wasn’t even upset that the cake was late even though I needed at a specific time, was upsetting that this lady was so rude about the situation. Never buy a cake here.

*update On top of the terrible experience, the birthday cake is not what I ordered. I had ordered a cookie dough custom icecream cake and got a plain vanilla one. Will be calling to request a refund for this and am extremely...

If I could give this visit a 0- I would. I sent my daughter to make a purchase for my wife and I. when I open what was suppose to be Apple Dumpling, there was nothing but burnt crust and no filling. I took it back to the store the young lady ACTING as manager did not first respond when I asked for the manager. I advise her that the item I purchased was unacceptable, and may I please have my money back. She went back to counting her cash drawer and then told one of the other employees "here give this to him." No apology and the worst excuse for customer service I have experienced lately. Daniele needs A lot of customer services training. I will more than likely share this experience with my family and friends. As I have concerning the great service I have experienced at other Cold Stone. Very disappointed! She did advise that her manager was Angie but she did not know when she...

Nothing was wrong with the ice cream, it was great but the boy that was working literally stole money from me. I took my kids there over the weekend and tipped the only kid working $5. After sitting down, my kids decided they wanted waffle cones so I bought two waffle cones which came to $1.95, paid with my card but didn’t leave a tip, just signed the receipt. I should have put a line through the tip portion but I just wanted to get back to my kids and didn’t even think about it. A couple days later I was looking at my bank statement and realized that I was actually charged $6.95 for the waffle cones so the kid working decided he wanted to give himself another $5 tip from me. I called 4 days ago and explained what happened to a girl working there and she said she would let the owner know and that I would be getting a call from her but I haven’t...