Venero's Pizzeria — Restaurant in Clayton

My husband, 2 year old, and I came here tonight for dinner and the only thing great about the experience was the server. I ordered the stuffed mushrooms which were so soggy, unable to cut and inedible. We ordered our 2 year old the Macaroni and Cheese and Fries and even the fries were awful. How do you mess up fries? She didn’t even eat the fries and she loves fries. Now if that doesn’t tell you something, I don’t know what does.

Now the biggest disappointment was the pizza. We ordered a cheese and pepperoni and it came out so soggy, you couldn’t even pick it up without it drooping over dripping in grease. Watching my husband struggle with it, I thought “oh no, this is not going to be good.” I picked up my piece and it drooped over so much I couldn’t even fold it. The cheese was also curdled. My husband tried to cut his slice and could barely cut through the dough. I’m from Chicago where the pizza and food is the absolute best no matter if you get NY, Pan, or Deep Dish style.

The manager came by and I showed her my drooping pizza and she said that was “normal.” 😳 She was beyond rude and tried to argue with me. I have been in hospitality for over 20 years. I actually just retired from the field. She was unapologetic and argumentative. I do not recommend you argue with your customers, ma’am. I understand this is a family owned restaurant but I am sorry to say, the quality was beyond poor.

The server kept apologizing but it wasn’t her fault at all. She was kind and even revealed she had children of her own. Hopefully this place isn’t shady where they keep the staff’s tips. I know some places do that.

We will never return here again EVER...

Daddy daughter date night : Vineros staff threw away my food, and my two daughters food when we went to the bathroom. I wasn't leaving my 5yr old in the booth by herself to stand guard and watch our dinner while our 2yr old (potty training) wanted to use the bathroom. Our server knew where we were going, I even asked her for the check on my way back to the bathroom.

When we came back our entire meal, drinks and even some personal belongings were gone. I assumed they threw the personal belongings away but one of the staff brought it out to us and said they "found it" on the floor. We had been at the table the entire time since letting them know they threw everything away. That means a staff member pocketed it and to avoid a potential theft conversation they "found it" somewhere else other than our table.

My previous review was 5 stars because of the pizza. The lack or empathy from management, possible theft, and shock of our entire meal gone makes me want to never come back to this restaurant. Especially as a father navigating the difficulty of eating out with two toddlers. I do truly think it wasn't our servers fault, but the entire staff seemed to be annoyed with me like I did something wrong. The discount they gave me for my "troubles" wouldn't even cover 1/4 of their chicken tenders and French fries. They offered to remake their food but now we're 30 minutes until their bedtime and Vineros just didn't get it. I would take your...

After recently moving to the areas this restaurant was highly recommended by neighbors. Unfortunately, I have been very disappointed with the service and food. Monday, December 27th was a friend's 50th Birthday and I was asked to assist with birthday plans. Venero's was the restaurant the family chose. At 4:30 pm my husband called to place an order for 7-8 pizza pies. First he was left on hold for over 10 minutes. When the call was finally taken, he told the person that he had a bit of a large order but he was calling in advance. The initial reaction of the order taker was that the order could not be fulfilled. He was again placed on hold and when the person came back to the phone he was told they would take the order and have it ready by 6pm. My husband arrived at 6:10 to the restaurant and the pies were not even in the oven. He waited for 30+ minutes for all the pizza to be done and because of timing of preparing and cooking all the pizza they were different temperatures.. Some even cold. Someone at the counter identified herself as "the owners" daughter and she advised that she would try to provide some discount for the inconveniences but she didn't know how to provide anything. Regardless, of the size of a purchase when paying for service/ product we do have an expectation of it being better than this experience all...