Moe's Southwest Grill — Restaurant in Clemmons

My two times at this restaurant were both experiences that I was not impressed by.

First time I came was for a school Spirit night where a percentage of sales would be donated back to the school. It was myself and 3 children and knew it would be very busy, so I downloaded the app and ordered through that, as to not wait in a long line with 3 children under the age of 6.

After paying and asking for my receipt to turn in for the donation process, I was informed online orders don't count. At no point was this every advertised as part of this franchises advertising for the school spirit night.

My next visit, I also ordered using the app and chose a salad to enjoy on a picnic with the children. I received no forks, no napkins, and one of the milks that comes with a straw attached to the milk container was missing. I asked for queso on my salad and since I had to wait 35 minutes to eat it due to a lack of fork, the lettuce became wilted and soggy and was practically inedible. I called Anthony, the GM, to offer advice for next time and I was yelled at, told to get my own fork, it wasn't his policy to just give out forks. After speaking with customer service, I was told Anthony lied to me and actually that, yes, for all online orders everything the customer needs should be placed in the bag ahead of time.

I will not be back until a new...

There's a lot to it so I'll try to keep it brief. Ordered online, 15 minute estimate, waited 25 minutes before going in and still stood there waiting for 10 more. Had to ask for the drinks and cookie that I ordered after being handed my bag. Multi-flavor soda machine didn't have any of the coke options available except classic Coke (which still tasted slightly like cherry Coke anyways.) Got home and found that the sides of sour cream and extra-cost guacamole were not in the bag. I ordered a stack, which looked great on the top, but the bottom was barely browned and definitely not crisp enough to support eating it with that side down. They obviously rushed finishing it since I was waiting with a toddler in my arms half an hour after placing the order. Whatever, disappointing but I started eating anyways. I got two or three bites into it before biting into a chewy, RED piece of CHICKEN and throwing the whole thing away. I have had less than awesome experiences at this location before, but this was by far the worst, and they weren't even busy. There was one family at a table and handful of people in line. Probably as many employees as customers. I wasted my time and money to have chips and salsa with a...

My husband and I went to Moes tonight & left completely baffled at the service. First off, they didn’t have black beans or brown rice which was odd considering those are two of the main foods needed to make any of their meals. After checking out, we also realized that they were out of several drink options, and none of the soda tasted right. However, I understand sometimes restaurants run out of things, so it is what it is. The part that really threw us off was the terrible attitude of the employee making our burritos. None of the employees seemed really happy to be there, but the one lady specifically had such a terrible attitude and was extremely rude. I didn’t look for her name, but I know she had a nose ring. The eye rolls and out of line comments towards us were so unnecessary. I have been going to this restaurant for years and never had any issues with employees, but after my experience tonight, that ruined it, and I will not be coming back to...