Hungry Howie's Pizza & Subs — Restaurant in Clermont

My husband's and I were disappointed that we have this restaurant a try. The pizza is decent (not worth a 1 star review), but the customer service was terrible! We tried ordering online, but we kept getting an error, so we called in. We explained that we were using some online coupons, but we wanted pizza and weren't sure if they'd be able to give us the same deal over the phone. They insisted they could, so we went ahead and spent the time to order. When all was said and done, the price over the phone was about $2 more than online (again, that small discrepancy is not worth a 1 star review). My husband tried to figure out what the difference was so we could clear it up, and the employee just handed the phone to his manager. When the manager got on the phone, she instantly started talking to us in a rude tone. We explained that we just weren't sure the coupons were being applied properly, and she insisted that they were. She then said that since we had a premium topping it would cost more. When we tried explaining that the toppings were exactly the same as online she said she'd either give us the price the previous employee quoted us or she would remove the coupons and charge us even more. Not once did anyone work to try to figure out why the price was different or try to offer any real solutions. It is certainly not a business I will ever give...

If I could leave 0 stars I would. I can understand a company being a franchise and will honor what they want but when your company emails me a coupon for your location saying come back we miss you then I kind of expect it to be honored. I wish I could post a picture of it on here. I even called corporate which I don’t know what good they are because they said each location can choose to do what they want. I showed him the coupon and first said that’s not their location. Showed the address then said it was a bogus email. I’m just over it. If you can’t discount my pizza for 5$ For customer service then you just suck at your job. I will never do business with hungry Howie’s ever again little Cesar’s is better and more customer service...

I love ordering online and picking up at the drive thru. It is way more convenient and is usually cheaper when I pay at the location vs paying online and having it delivered. And I ALWAYS get my dipping sauces this way vs delivery. I highly recommend the stuffed crust pizza, 3-cheese bread, Howie bread, cinnamon bread and icing, the butter garlic dipping sauce, and the chocolate chip cookie. They have so many customizable options for a pizza. It's easy to add or remove items, and the apps overall general functionality is easy to navigate. Highly recommend joining their rewards program as well so you can earn free food. Who doesn't love free food?! HH...