High Thai'd Cafe — Restaurant in Cleveland Heights

Bad service last two weeks. Today, short and mean on the phone, except for when there is a busy signal like all the other days. I came in to order and explain to the lady on the phone that I know it's just my little $12, it might be busy right now, and I don't pretend that I know how to do her job... but regardless that her tone towards me was short and mean. She explained back that she was doing her job by interrupting me on the phone, and if I wanted to, I could come around the stand and see how the job is done. In front of every customer in there. I should have walked out then.

Instead I said that is not what I'm saying. She responded with so do you still want the order?, When she read it back, she had had my phone order wrong. I tried to correct it and ask the wait time. She said the chef hadn't started it before, but should have it in about 15 min and she walked away. She went in the back and came out twice helping the other 4 customers sitting waiting for their takeouts, all the while the phone was in the chair, the screen said call duration 5min23sec and counting. She never read back my order to me, so I still don't know if it's right. But after the twice back and forth, and I am still standing in front of the stand making eye contact, ignoring me both times... Well I walked out. I'd call and cancel but the phone is off the hook. No "is there anything else you need." And I never got an apology. Seems a $12 customer is never right. And I've come here for near 10years my family and my friends. The man on the phone is so much better at the job and it bothers me to say that about a fellow female. Who is...

Thought I would try this out. Since I had a good experience at another Thai restaurant(Sweet Mango). I was wrong🤔🙈. First, when we got there and seated. It them like 10 or more mins to even bring water. Which was not cold but I'll get to that. Now we're waiting for our order to be taken another 10 mins. So, we order appetizers,main meal, and drinks. Now we're waiting for the appetizers and drinks. Nothing😬😠. I had to ask another waiter for the drink menu again. Call my waiter over and ask him for our drinks again. The drinks comes with the two cups of ice. That, I had to ask for because of the not so cold water. At this moment I just wanted to leave just being real!!! Appetizers are here now presentation was horrible and taste wasn't up to par with Sweet Mangos. We had the Devils wings and pot stickers wasn't the best. Main meal out now. Again, presentation was horrible and taste was sub par. After bad services you still suppose to tip of which I did. I just will not go there again. I usually take pics of the experience of a new restaurant but not this one. Homie don't play that,Facts! If you're looking for good Thai food try Sweet Mango in Strongsville and then try this spot or vice versus. And see the difference like night and day. From services, presentation,...

Ordered ahead via door dash. Pho with chicken and a Thai tea. Arrives 20 min later and my order wasn't ready. The place was essentially empty but I assumed there could have been a lot of other online orders, so I was ok to wait a bit. Got my food to go about 8 min after arriving. Got home and unpacked...... Opening the container that had the chicken, basil, cilantro, sprouts etc.....I was greeted by an odor. The basil, cilantro and sprouts were all brown. I almost didn't even recognize the cilantro it was clumped on the chicken. I wanted to give benefit of doubt and chalked the discoloration up to..."maybe the steam in the container wilted the herbs on the way home " so I grabbed a bowl and began to assemble my soup. First sip, broth was ok...could be a little more flavorful. Next a bite into the chicken. Oh my it was SOUR!! I'm nauseous as I write this. I'd like to be forgiving in tough times like this for restaurants because of COVID 19, but serving bad herbs, bean sprouts and sour chicken can make people VERY SICK and there is no excuse for that. This was my first and last visit...