Mr. Hero — Restaurant in Cleveland Heights

Very rude.... I order my lunch online. A coworker picked up all of or orders which it was 5 of us that ordered so even order at the store. All of the orders was wrong i called to ask if i can come get my order replaced and my cheese cup was not in the bag also. He must have pick up the wrong online order because he was tell me that is what i ordered and telling him its not. I will be taking my food back and i don't want any thing but my money back. And they drink fountain is...

We ordered online and were five minutes early for pickup, and our order was just about ready. The service was good and the fella was nice to deal with. The roman burger was on tap to share with my boys as they're from Kansas City and never had a Roman Burger 😆. So I will tell you that if you want the true Roman Burger from the 30 year old memory banks, get a large with the extra meat... Otherwise you will be disappointed lol. We enjoyed the food and had a great ride down...

I came in with my granddaughter today and while ordering food my granddaughter yells out "only one pickle on my sand which please!!" And the chef hears her! He says to herI only put one pickle as you requested young lady..she blushes and says thank you...it was very sweet! These little things/interactions makes the customers feel like they are important..that is what keeps us coming back! Thank you and we love you guys keep up...