This is the most confusing concert venue I have ever been to. My husband and myself bought tickets a month in advance and saw there was assigned seating so we definitely jumped for those tickets. We saw that the price for them were over a 100 dollars a piece but that’s a small price to pay for assigned seating right? Well we were wrong, those seats are the smallest “seats” I have ever seen. They couldn’t be more than a foot of hard plastic. There were two larger people sitting on either side of us and they were literally sitting on top of us and mind you the concert has not started yet.

We decided to seek out merch while waiting as the first band was beginning. After buying the merch which took us only about 30 minutes, our seats were taken by the people that were sitting on either side of us. We talked to the staff and explained what was happening. She kept insisting that they needed to move. We couldn’t even fit in the seats in the first place because there is zero space. I asked if it was ok if we stood then in general admission since there was nothing they could do about the seats. She then tells me that I cannot do that because we didn’t buy those tickets.

So hold on so what you’re telling me is we just spent over 200 dollars to not be able to watch the concert. I don’t even understand how this is possible at this point. We were so angry at this point we left and as we were leaving one of the staff working asked where we were going and then told us there was no reentry. How can you be denied access to a concert that you bought tickets to and have proof of them? That might be new but I have never heard of that before. But it’s not like it mattered there was no place for us to go in the whole venue.

I’m honestly still shocked that this happened and I am hoping that there is someway that we are going to be able to get our money back. I find this to be so strange from a venue that has these concerts all the time but still hasn’t worked out these issues. I say this because the other reviews that I have seen recently had similar issues. To anyone reading this I would err on the side of caution buying the pricey tickets because more than likely they are not worth it. I’m still not even sure what general admission was because it seemed to be everywhere.

The parking was up charged about 20 dollars just for the concert and there were people selling t-shirts out of a back pack screaming “half price” as they stood in front of our cars on a side street and almost got hit several times. They then followed people into the parking lot where they walked up to your car and asked again if we wanted “half price” t-shirts.

The place is honestly stunning but there needs to be some serious updates on how it is run. I don’t see how these issues are still as big as they are.