Starbucks Reserve — Restaurant in Closter

Worst Service and Lack of Decent Human Skills I have ever seen from a Starbucks. Totally shocked and Dismayed at what occurred. Mobile App wouldn't allow Mobile Orders. So I walked in to see a line of about 10 people. As I waited to get to the register to order. Mobile ordering started working again. So I placed my order on the app and stepped out of line. App then told me to proceed to the Barista and notify them of my order so I did so. After waiting about 10 minutes and most of the line that was on front of me long gone I went back up to the batista. She replied "there are a few Orders ahead of you" I assumed a few meant maybe 3 or 4, maybe 5 max. After another 10 minutes and at least 10 Orders included people that ordered well after me where getting their orders I asked the Barista again. She then stated their were "a few mobile orders ahead of me" again. So I asked then why are people getting their drinks before my ORDER of ONE drink? She replied "in-person and Mobile orders are separate lines" I said what do you mean? She said "it's Easy Sir, they print out of different printers" like either I didn't understand her or was incapable. I asked then what's the purpose of Mobile ordering if it isn't First Come First Serve. She replied "I don't run or own Starbucks" so I asked another employee who also told me and explained how their broken system works. So I asked how many Mobile orders are ahead of me. She said 17. Really that's a few. I finally said "Cancel the...

PROS: One of my favorite Starbucks around. It's unique set up makes it stand out from any other Starbucks in the areaEvery time i ride past that place it's packed, meaning that people really enjoy it. There's a lot to choose from and it has a nice staff. Situated in a newly built location and with great parking makes it very convenient and relaxing.

CONS: The place is never clean! Tables and chairs have spilt coffee on it and garbage like straw wrappers and empty cups. There's hardly any place to sit and their prices are to high for the quality that they serve at.

OVERALL: Not your typical Starbucks. The staff is nice, the atmosphere is cool, and it has plenty of parking. Prices are high when considering the quality of the beverages and food isn't that great. Very dirty and no place to sit sometimes, but it can be a nice place to get some work done if you can...

Great atmosphere! I'm not a big coffee drinker but my friend brought me with her a couple times. I gotten and loved the chocolate croissant, birthday cake pop (delicious white chocolate coated cake pop), hot chocolate, and a non-coffee "Butterbeer Cappuccino", a la a Harry Potter fan receipt online. The staff was courteous with my request and very friendly plus the frappe was awesome! Definitely making it a weekly thing, even though I don't drink coffee!

Also, the delicious frappe recipe is this: Order a frappuccino, non-coffee/Creme base, Vanilla Flavor If ordering a large: ask for 3 pumps caramel syrup, 3 pumps toffee-nut syrup, and a caramel drizzle (I also ask for whipped cream) If going small: ask for 2 pumps of each instead of 3. If going medium: mmmm... It's up to you, but maybe 3 caramel and 2...