Blue Moon Brewhouse — Restaurant in College Park

Horrible experience today! My sister and I had a 11:30 am flight this morning and being that my sister has really bad anxiety when flying she wanted to get a drink, meanwhile I went to get a smoothie from a store across. We were sort of in a rush due to the fact that our flight was in about 30 mins so after my sister ordered on the QR system she had to flag down one of the women (neither of which had even acknowledged my sisters existence) and asked her if she can get a to go cup for the drink, she replied no (understandable) and the simultaneously requested to see our ID with atitude, which was pretty strange because we had been extremely polite. As she approached us with the drink she asked again for ID (which my sister already had pulled out and was visibly in her hand). Although one could say my sister and I may look young or underage we are well of age and it’s not a problem at all that she asked to see ID, but it’s the way she asked as well as her tone and atitude and so after a couple of minutes I called her over and politely said, “hey for future reference can you treat people with a bit more respect, we’re paying customers as well..” before I could even finish she yelled “girl bye!” And proceeded to scream “OMG OMG!” “She asked me a question and I answered!” Overall she was just acting extremely irate which was completely uncalled for considering that my sister and I were nothing but respectful to her even after we felt disrespected. I didn’t get her name but she worked the shift for today ( Monday 7/15) and it was approximately 11-11:30 am. She’s an older black woman and I believe she also had some sort of haircut as wellJust in case a manager of supervisor or someone cares enough, because I left from the situation feeling completely disrespected and that is not how PAYING customers should feel regardless of age, race, class, etc so maybe a bit more training needs to take place for the business and for those you hire. Her attitude and her reaction were completely...

Dear Manager,

I am writing to express my disappointment with the service I received at the Blue Moon Roadhouse in Hartsfield International Airport Concourse E. I had to urgently disembark from my flight due to an emergency, and I decided to visit your restaurant for a quick drink. However, my experience was far from satisfactory, primarily due to the behavior of your employee, Devon.

Upon entering the restaurant, I promptly placed my order with Devon. However, instead of attending to my order, Devon chose to prioritize another customer who arrived after me. I found this decision to be both rude and inappropriate, considering that I was the first one to place an order. To make matters worse, Devon proceeded to serve the other customer their drinks, cash them out, and attend to their needs before even acknowledging my presence.

This blatant disregard for my order and the way Devon handled the situation was truly disappointing. As a customer, I expect to be treated with respect and prompt service, especially in a time-sensitive situation like mine. It is unacceptable that Devon prioritized other customers over me, causing unnecessary delays and inconveniences.

I believe it is essential for your staff to understand the importance of providing equal and fair service to all customers, regardless of their arrival time or order size. Waiting on other customers before fulfilling my order not only displayed a lack of professionalism but also gave me the impression that my needs were of little importance.

I hope that you take my complaint seriously and address this issue with Devon. It is crucial to ensure that such incidents do not occur in the future, as they reflect poorly on your establishment and can result in the loss of valued customers.

Thank you for your attention to this matter. I trust that you will handle it appropriately and take the necessary steps to improve the service quality at the Blue Moon...

Michelle is an awesome server! Please recognize!

Date of visit: April 21, 2014

Michelle, who was working on April 21, 2014, is an exemplary representative for this company. I've noticed that airport establishments often don't receive the same volume of reviews as local spots, which is why I felt compelled to write this honest and hopefully insightful review.

The new "order, pay, enjoy" system implemented here is a game-changer. There’s no need to wait around; just walk up, find a seat, scan the QR code at your table, and place your order. The service, including the prompt delivery of food and drinks, was impressive.

More importantly, I want to highlight the exceptional service provided by my server, Michelle. During my long layover, Michelle’s friendly and professional demeanor stood out. They are precisely the kind of employee any organization would want at the forefront of customer interaction.

Management Suggestion: Since customers are already engaged in an online process to order via QR codes, why not integrate a prompt for feedback into the text of the digital receipt or on the final confirmation page? Encouraging guests to leave reviews could greatly enhance visibility and feedback for your services.

I encourage anyone who enjoys their experience at this airport to leave a review and mention their server, just as you would at your favorite local spot. It's a great way to acknowledge excellent service and help improve the overall airport experience.

Rob

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