Denny's — Restaurant in College Station

I just left this location and I am so angry I lost my appetite. I was greeted very ugly and basically told I was a lie and that she was the manager and she bagged it up so she knows I'm lying. So I decided to go back up to the store to show her what was in the bag. When I arrived she didn't greet me she told me to give her the bag. She just had an ugly spirit. I didn't have an attitude with her until she called me another lie and asked me what did I want her to d. I told her well the food is cold now so I need a refund or you can remake it. She said I had to go through a third party because I ordered from your door dash. Instead of explaining how and what number I can call she begin yelling and demanding things from the other employees. I saw how frustrated the other employees were her whole vibe was off. I refuse to eat food at a place with that type of customer service if she's the face that manages then the manager or whoever the owner is needs to reevaluate her. I over heard her whole conversation on the phone from the back with the general manager while I was standing there waiting. I suddenly lost my appetite she went around to the back to the Cook and told him I need a remake you're going to have to make this order all over again with an attitude so I said ma'am just stop don't worry about it I will just do a refund because I do not like your attitude it sucks and I don't trust people with any type of attitudes with my food she could have done anything to it. So she came back to the front and continued to say I was lying so I walked to the other side of the bar to open up the bag to show her what was in bag. She argued with me and told me I backed it up I bagged your order. Clearly its common sense of course they can see you bagging up a damn order on the camera, but what did you put in the damn bag does the camera show that.. that's my question. So because I guess I'm a black woman and now I'm yelling and frustrated because she has interrupted my damn peace. I'm guessing she got scared because she told me if you're going to get physical then you can leave and I told her I'm just trying to show you what's in the bag it's okay for you to move around like you're pissed off and mad but soon as I move around and try to show you something out of fear you think I'm trying to harm you. And then she kicked us out of the store I don't appreciate that and I need somebody to get back with me to see what can be done and how can I get my refund because door dash said I can't get it back. Also I keep saying she because I asked for her name three times and she told me she does not have to give me her name and she was not wearing a name tag. I honestly think that's just not professional I'm a supervisor myself and this is unacceptable I would never allow this type of behavior to go on in my business. It's not good for business it's not okay and someone needs to talk to her or reevaluate her I'm pretty sure I'm not the first and I won't be the last. All this could have been resolved by her saying yes ma'am apologizing for messing up the order because everybody did what they had to do to prepare our meal but her she is the one that did not put the caramel ,bananas and cream in the bag that was her job. The Manager never apologized the whole time I even apologized to her for catching an attitude with her.. this should have been easily resolve all she had to do was apologize.. tell me I can come pick it up or tell me that she could remake the pancakes and I can pick it up another time because it's her damn fault. I made two trips up there and still left with no damn food and don't know how to get a refund this is unacceptable. I'm home now writing this still...

This was my first time at this Denny's & my first time trying to go to a Denny's in a few years. Last time I tried to go to one in a different state they were having staffing issues & closed for the day so I went elsewhere.

This was on March 27th around 6pm that I stopped in. The outside of the building was a little worn down & the graffiti caught my eye. There was a cigarette butt on the side walk next to the graffiti. It wouldn't have been so bad if not for the moment you walked in the doors where the game machines are for kids, it wreaked terribly of cigarette smoke!! I am immunocompromised so this was definitely not at all a pleasant way to enter a restaurant.

There was no restaurant host walking into the restaurant. It was very dreary, this place could definitely use some renovations. I saw a person sitting on the bench seat the entire time I was there by the entrance. I am not sure why they were sitting there, if they had been helped or knew one of the employees??

When someone did come to help me at the front it was a new employee who was very friendly, but had no idea how to scan my coupon for my order. [ I had a birthday offer I was trying to use. ] They got their manager to come over eventually. When the manager came over I showed the manager my coupon & re-explained to the manager what I was trying to order. Before the manager did anything to help me, their personal cell phone rang & they went to take the phone call & left me standing there yet again.

The first person who helped me, ( the new employee, ) came back over after some time, & saw I was still waiting, then said that the manager would be with me soon. I give them a point for trying, but there was obviously a disconnect with them not realizing that the manager had already spoken to me, but not actually helped me, & decided to go take a call & leave me there instead. So while I am just standing there I see an order come out & get put under the warmer to be served, but yet no one is to be seen to take it out to the table it belongs to. So as I am standing there just watching & waiting, a paying customer's food is literally dying in the window in front of me - while the manager is chatting away...so I decide to go back out through the terrible cigarette smoke filled entrance way, & exit the restaurant. I noped it right out of there!! At this time as I am getting in my car, the person that was on the bench is standing at the door way of the restaurant trying to get my attention saying that the manager is off the phone NOW. I was good on any food from that location, so I said ' No thank you!!.' This isn't the only location in town, I can try a different one if I want it that bad.

I would not eat here & would give them zero stars if it...

Bad experience. We spent the whole visit feeling unwanted and ignored. They made us wait 5-6 minutes to get seated with no one in line, meanwhile four staff walked by idling slowly. They paid us no mind even though they weren't doing anything. When we did get seated, no one ever asked us if we wanted anything to drink. Someone came by after a bit, dropped off water and left. When our server did show up he took our order, but I had to debate with him on what the menu said was available, until we had to open it up and point directly at the text in question... and he still didn't ask about drinks. We just had to jump in with the ways we wanted our eggs cooked, what we wanted to drink, etc. He came back later with food, asked immediately if it looked okay, and we pretty much never saw our server again, save for across the room as he stood around and chatted with his co-workers. Some of the food was cooked wrong, but it was mostly good. The unsweet tea I requested was undrinkable and cloudy. It tasted like it was made last week, or made in a dirty container. No one ever came to see if we needed anything, or check for drink refills. Unfortunately, once we finished eating we were still ignored. After fifteen minutes of sitting there, waiting for the check, I got up to ask for help. The front desk girl just walked away from me as I called for her several times. I stood around a bit, then stepped into the serving area. A little tired of being ignored. I asked them to send a waiter to my table, and sat back down. Someone came quickly this time, and we went to the front to check out around 1:20pm. Still, no friendliness, no smiles, no asking if we'd enjoyed our meal. We left no tip, and won't go back again. Compared to the IHOP down at tower point, with delightful service at any hour of the day, I have no idea why anyone would go to...