Smoothie King — Restaurant in College Station

Insanely slow. Don't go here unless you have about 25-35 minutes to get a smoothie. I have been here twice and went through the drive through both times. First time, it was just me and 1 other car. The front lot had little to no vehicles parked in it. It took about 20 minutes to get the other car's two smoothies and then mine. I thought maybe it was slow because the store was new, that they were still learning. Second time was this morning, about a month later. They had about 9 cars backed up and I was in the middle. I sat in the drive through for 25 minutes and I only moved twice. At that rate, with 4 more cars in front of me, I would have been there for quite a while. I had to get to work, so I left. Smoothie-less. I don't often (if ever) leave poor reviews.. but this seemed a bit ridiculous. I love smoothie King... I've been going to other locations for years and they are normal speed. No clue what's up with...

They make decent drinks (usually), but I have to say, the entire crew could use some coaching on actual customer service skills. One stands in the corner playing on her phone, the other stares vacantly when you are talking, and the red haired gentleman was just cranky and lacked people skills. Kind of off putting to go inside and deal with people who seem like they’d rather be anywhere else but at work, and these people are handling our drinks.

Clearly this is an issue that goes unaddressed here, since posting, I’ve noticed I’m not the only patron with the same grievances. Management refers you to a website and you never hear back, nor do they do a single thing to make it right. Sure makes a customer feel disposable. (Spoken...

We are frequent customers and typically we enjoy our drinks. Today was a major exception. Our drinks all tasted awful and by awful, I mean we had to go to an appointment right after we got them and they ended up in the trash. The staff today was rude and seemed absolutely put out having to serve customers, also, and it was reflected in the seriously disappointing products we received. What a waste of money this visit was!! If management even reads this, there is a serious coaching opportunity here that needs to be acted upon. Please employ better staff that actually takes pride in their work and...