A&W Restaurant — Restaurant in Colorado

I usually don't leave reviews that are negative....but this place was a joke on our visit. We were told to pull around front even though they only had two people in the drive thru. We wanted 10 mins then a girl came out and said "sorry what did you order?" I told her then she went back in. When she finally brought the order out we checked the bag only to see we had like 5 fries in one of the fry containers. The doors were locked so I pulled back around the drive though, showed the girl the frys and told her I would like more! She said it would be 2 mins and if we could pull around front again. We sat and ate our burgers waiting... while we were sitting there they had an employee on their phones in the dining area and two others sitting at a table. Needless to say we never got our frys or the spicy papa sauces I paid for. I work in the service industry and totally understand restaurants are short staffed but they had 5 employees that couldn't even get two orders out! I didn't go back through the drive through,...

I was just there to get the 2 for 12, the cashier was to preoccupied to hand me my card back after he ran it. Then had the nerve to ask for a payment. When I said I just handed you my card the manager I'm assuming comes to the window with an attitude "is there a problem here" rudely and in a very unprofessional manner. She continued to snicker at me as if I didn't hand the guy my card. They then started looking everywhere for it, when the whole time the guy left it right in front of both him and the manager in the card reader. I pay and go home to eat only for all my food to be thrown in the bag, literally. The manager was the one who packed my meal so I can only imagine how she's training people here. She a petite Lillie girl with a nose ring and a bad attitude. You just lost my business and I will spend the word about the way she handles...

I arrived to the drive thru and waited12 minutes behind the car who was at the speaker. I decided to leave the drive thru and go inside to order. I was the only customer at the counter who needed to be helped. An employee told me she'll be right with me. After waiting 8 minutes I was able to place my order. The restaurant did not have all items that they offer on their menu. I was told they were out of mac and cheese. They wouldn't be getting any until their next shipment! After ordering my meal, I had to wait 15 additional minutes for the biscuits to finish baking. If this wasn't enough to deal with, 2 of the the ceiling tiles were soaked and dripping onto one of the tables in the lobby. This establishment definitely needs to improve with customer service and should be looked at by food service...