Dunkin' — Restaurant in Colorado

Once upon a time, there was a Dunkin’ Donuts that ran out of glazed donuts at 10:00 am on a Sunday morning. The end. You should know from that, that this place has not got its act together at all. Really, it is a “Dunkin’ Donuts” in name only (DDINO?). This location is kind of a disgrace to this chain.

I do this test to see how many people in an establishment are smiling or laughing. Generally, people look happy when they are satisfied. When you go in here, look around at the faces of people who are eating there, working there, or waiting for food. Nobody is happy. Here are some things that detract from the potential joy. The food ordering and the food waiting area are the same space - separated by a retractable tape barrier that every toddler must move, touch, or test its strength. It is very, very chaotic before you order - people stand in the wrong (pickup) line repeatedly. The person taking your order doesn’t pick the donuts. The person picking the donuts has no idea what you ordered. So, you order donuts twice. You hopeYOU can remember what you ordered. This is dumb. They ran out of glazed plain donuts on a Sunday. This is completely unacceptable. The individual items that you order are delivered in the chaotic waiting area, without grouping whole orders. So, you might have to go up 2-3 times to collect your whole order. DD - gets some trays or people to coordinate orders. Don’t call out items until the whole order is done. Don’t call out items, ever. A lot of people order “ham, egg, and cheese” on an English muffin or “two coffees, regular”. Use Order numbers (only!) when calling out stuff. Then we don’t have to fight over coffees. Some things that you need - napkins, straws, are on the side of the line where people are waiting. So you have to go through them with your food. There are 2 tables with a capacity greater than 2 people. Great for families. My sandwich was sad and tepid. So, overall, if you’re familiar with Dunkin Donuts elsewhere, you’ll be mighty disappointed with this one. If you’ve never been, the coffee is pretty tasty and refreshingly unburned compared to the higher service and better run chain based on the opposite coast located across the street.

I so wish this particular Dunkin Donuts were good enough to recommend, but it’s such a poor experience that I’m going to tell you to wait until your next business or pleasure trip takes you within 400 miles of the Atlantic Ocean so that you can truly experience what is good about this chain. This example hasn’t...

By far the worst DD experience I have had. First time there today and will be my last. I was excited for DD! But nothing out of the ordinary happened. Walked in at 6:20, walked up to the counter to order. First, I was not greeted when I approached to place my order. No one was there waiting behind me, it wasn't busy. I placed my order and paid cash. This may have thrown the cashier off since it wasn't plastic and, I had change due. Which, appeared to be somewhat of a challenge to hand me back my change of $14.09...took a bit longer. I wasn't rushed but it was quite obvious. Overall, no big deal really at this point. Again a typical experience at a place like DD. However, I got my order and then, no follow up with the obligatory "thank you" or "have a nice day" from either the cashier or the person who made my order and handing it to me. I left. Went to my office and tried to take out my donut but, they wrapped paper over the frosting and put it in upside down. Took off the paper and no frosting. Basic. Then opened my sandwich order. First thing immediately I was grossed out! My breakfast sandwich looked nothing like the pic, they never do I know, I get it. A croissant looked liked a bagel trying to be a croissant. The cheese looked as if it was from a govt. institution. It was just really off-putting and something you instinctively think twice about. One bite...in the garbage. In a word - horrible. After the thud in the bottom of my clean receptacle faded, I decide to write this. Yes it's only DD and not the Metropolitan in Seattle. Again, it was nothing out of the ordinary for a place like DD, it was exactly like I had expected more or less...I think that is the issue here. The mediocrity with which they operate and pas off what is supposed to be an edible product laced with generic customer service to ensure his / her dollar comes back, is so far below what the standard for mediocrity was or used to be, that it's just pathetic and sad. Apparently, that business model on the corner is designed well enough to survive without my dollar...plastic or paper. I knew what I was going to get at DD...which is why I went there. And yet, something so elementary, basic, was reduced even further...no one there seemed to really have the smallest amount of care or any concern for what they were doing or how they were perceived by those on the other side of the counter though all of which are basic job skill requirements. The food, beyond donuts, was shy of edible at best. Go anywhere else...maybe any other DD? Me, I'm...

Well, I went to this store today around 7pm, the cashier was not welcome and impolite. The cashier was standing there and looking around. There was no line, but I didn't know if she was ready to take my order, so I waited at sigh and tried to get eye contacts with her to see if she would call me up. But NO! We had couple times eye contacts but she didn't say anything to me instead, she looked away. So I had to ask first. And then I said:"could i please get the 10 pieces of Munchins?" she said:" there are only five of them." But a worker came to check and answered that" there are six". I asked if she could still sell them. She said yes. And her co-worker was going to grab these dounts for me, said :" there are six." But the cashier said:" just give them five" with a very bossing tone. I didnt say anything becasue i thought maybe it is easier to charge the money for half. While her co-worker was grabbing the donuts, she talked again:" give her six, i charged six." I was like what??? well you just said only give me five but charged me six donuts ball money while you just said five!!!!! 6 piece for $1.69. But 10 pieces is $1.99. So i dont know how the money was charged but I didn't want to argue with her anymore. I mean everyone may has a bad day sometimes , but could you please at least show some proficiency while at...