Red Lobster — Restaurant in Colorado

Tbh chains give me actual anxiety. I feel like it's really hard to get a good meal and get good service and feel like you can trust a corporation lately. I really prefer smaller businesses. But I was looking for somewhere to get crab and I feel like a lot of places don't even have it on the menu probably due to overfishing and climate change sadly. Maybe this isn't crab season I don't know. I was having a craving though so after looking around I decided to give Red Lobster a try. I always go out of my way to look for the better franchise as well. This one seem to have good reviews and it wasn't too far so we gave it a whirl. I'm glad we did because the crab was excellent and the service was as well and they have those little pads but maybe they heard me complaining as I was being seated and they didn't make me use the stupid thing haha. Or maybe it was just a considerate server when you're spending that much money maybe he feels the same way I do that I shouldn't have to use that gross tablet lol. I really enjoyed all of the food. And the service was hyper attentive, which was awesome because my daughter claimed she didn't want crab and she just wanted fettuccine alfredo which annoyed me because we came all that way for crab and then after we were served she decided yes she did want crab it's like bro you're not going to eat all of mine lmao. So we had to order more and I really am grateful that my server was checking on us so that we could get that order in quickly and be able to all enjoy crab, I knew she was going to do that lol! They also gave us like a side order of fettuccine alfredo or something like that that was really nice of them because we were spending so much money on all of the crab and extras and my daughter really did annoy me trying to order two meals basically like if she was really going to eat all that no problem but she can't eat two meals haha. It's fine though she took the fettuccine alfredo home and I think she did have some for leftovers. I was pleasantly surprised though I feel like corporations are really letting me down lately so I was so scared. Everything was delicious though, except my only complaint would be the mozzarella sticks were a bit underdone and overloaded with parmesan. I probably wouldn't order those again. But it was really great service and I would definitely recommend this particular Red Lobster in...

On Mother's Day 2023, our group of 6 went to this location and had some issues with our visit.

I had asked to be put on the Waiting list and to be texted when our table became available due to a wait at the restaurant. The female employe did take may name and number and I received a text stating Thanking me for joining the wait list.

I did not receive a text after waiting for 40 minutes and asked the employee at the Greeting Stand if my table was ready. She got interrupted by the Manager and he stated that he had called out my name twice. He apparently did not ask the employees if anyone was expecting a text. I even showed him that I had gotten a text showing my number was in the system after I returned to check if our table was ready.

He aberrantly stated that he was having problems with the employees and that they weren't doing their job correctly. I was told his name was Dale, and it would be nice if he took some responsibility instead of blaming others. He even stated something about how the 16 year old employees did not know how to do their job. Not their issue, but actually the Front End Managers issue for not training them better to handle a busy holiday rush.

Not something you would expect a Manager to say to a Customer in front of other employees. He should have stated that he was sorry for the delay and to offer his apology suggest a solution to make things right.

After we did get seated in the rear room at the end of the ramp, it was cold in there. Another customer even stated to her Server that she had almost left due to it being so cold in the room.

Our table also mentioned it to our Server, and all she could reply was that it was Corporate that was in control of the Thermostat and no one at the location do change it. A space heater placed near the Server's Station would have helped a lot. It was cloudy and 58 degrees outside when we arrived.

Twice, we had to wait for Cheddar biscuits to become available when we requested more of them. By the time we were seated, after 3pm, there was no longer a wait to be seated and over half of the tables in our room where not filled.

Our Server did a great job and earned the tip we left. The food was pretty good but the new menu had fewer choices along with higher prices.

I do hope things improve at this location but I doubt I will...

Our server Steven was excellent, he was fast and efficient but patient with my elderly parents. He would bring refills and anything we needed very quickly. He had a great attitude. I haven't been to Red Lobster in many years. The last time I was there the food was marginal and the prices were too high for what was being served. I was surprised this time because all of our food was served hot and tasted great. The Lobster soup was okay, I've had better. ** The Manager at this location needs to go. He has zero customer service and was rude to my parents. While I was parking the car, they put our names in. They were both wearing their masks and following the rules, he told them to go wait outside. It was raining outside so my parent were told to go stand in the corner. When I came in they were at least 10 feet from anyone and the manager was still having an attitude. Covid has given some people the right to be bullies and in control over other people. I stood there as he bossed each customer and employee around. As he talked his mask would constantly fall below his nose, he was sweaty from wearing the mask and running around. He must have touched his mask 10 times with his hands to adjust it. He didn't wash his hands after the adjustments. It is crazy how we think that wearing a mask is safe but we touch the disease ridden cloth with our hands over and over. I wanted to leave before we sat down, I saw back in the kitchen that one of the employees was not wearing a mask while around our food. The bartender was also taking down their mask to speak to customers. Overall our service and food quality was great. They lost one star because the...