Le Peep Bowles Crossing — Restaurant in Colorado

Response to owner: Thanks for responding. I appreciate the acknowledgment, but I need to clarify a few things. When we were seated, I had the gluten-free menu in front of me, and my partner started the conversation by clearly stating, “She has celiac.” I then asked the server if the gluten-free breakfast muffin also contained corn. I never asked about the regular muffins.

The server came back and told me, “The regular muffins aren’t gluten-free, but we like have other ones.” I clarified that I was asking about the gluten-free muffin and mentioned my corn allergy. She rolled her eyes and said, “Well, I’m pretty sure it does, but I guess I’ll go check,” then walked off.

That exchange did not leave me feeling like my needs were understood or respected. I didn’t just leave on a whim—when someone with multiple food allergies gets unclear or dismissive answers, we don’t take chances. I carry an EpiPen. That’s how serious this is.

Maybe it was a misunderstanding. Maybe she was having an off day. But if someone begins with, “I have a few questions,” and it involves dietary restrictions, it’s a good idea to write them down or ask follow-up questions. Unfortunately, that didn’t happen, and I didn’t feel safe staying to eat.

Original Review. The hostess who seated us was very welcoming, and I was genuinely excited about all the options available. Unfortunately, that excitement quickly turned to discomfort due to a disappointing experience with our server. I follow a strict gluten-free diet and asked if the gluten-free English muffin was also corn-free. (The menu welcomes customers to ask about brands used when it comes to dietary restrictions.) The server returned and told me that their regular English muffins are not gluten-free, which was both confusing and concerning… it left me feeling that my dietary needs weren’t understood or taken seriously. As a result, I didn’t feel comfortable eating there, so I told my partner and we chose to leave.

As we were walking out, another employee walked directly in front of me to toss a rag in a bucket, no “excuse me,” no acknowledgment. It may seem minor, but in the context of the experience, it really underscored the lack of...

We came in Monday and before we even entered the restaurant there was an altercation outside between what I assume a homeless man and restaurant staff/ customers. This situation alone could have been handled better, the manager was in the door way antagonizing the homeless man, which then turned physical by a customer. All that needed to happen was lock the door and call the cops but no the situation was blown to more than it should have. We couldn’t enter the restaurant for probably 10 minutes because this was happening right in front. Once inside the staff was going around making a mockery of the situation to diners who weren’t even involved just purely stirring up the restaurant making it clear the staff found this entertaining and I knew this purely from how they acted before entering. Then it comes time to eat. We first find both water glasses had lip stick prints on the rim from not being washed, this was brushed off as no big deal. The food was fine until my mom found a hair in her food, we called the manager over and his response was “well I don’t know where that came from our cooks are all Hispanic.” I’m sorry but what does a hair have to do with the race of your kitchen staff, we found this very uncalled for and racial. Then it came time to check out, the first thing the girl at the front said was “did you see the fireworks.” Referring to the altercation outside, again unprofessional. We said yes and expressed the others concerns had during our time here. She brushed it off like it was nothing. When leaving the girl asked the gentleman behind us “did you see the fireworks” and when he replied yes his meal was comped completely. This location needs training in so many ways and it’s clear why the staff acts this way when their manager/gm/part owner is the role model in not good ways. We won’t be coming back as we were very uncomfortable. Go to first watch it’s in the same shopping complex and will treat your...

Yesterday was Sunday brunch so my partner and I already expected it to be busy, maybe even to have to wait before being seated considering we have been in before on busy weekends. But right away the host grabs us and quickly brings us to a tiny table and let’s us know to get cozy and our server will be right there. We sit down and take off our sweaters and he then comes back and tells us we can’t sit there because he missed several other parties of people so we have to get up. There’s then another man standing over us looking at us like we are in trouble for sitting where we were just told to sit. A very awkward trip back to the front of the restaurant ensues and then he looks at us and says, “so it’ll probably be a bit of a wait, what do you want to do?” I looked at my partner and back at the host and couldn’t help but let out a very anxiety ridden chuckle and said, “this feels really silly”. That’s the only thing I could mutter before the host SNAPS BACK AT ME, “then don’t eat here! You should go! It’s been a busy day!” He then scurried away from us and disappeared. My partner and I were so surprised because we both work in food service and at the end of the day it’s brunch on a Sunday. I get you’re having a rough day but at least acknowledge your mistake and give a simple apology. Don’t snap at me for having a human reaction and saying it felt silly to wait for awhile after already having been sat. So we will take your advice and not eat there 😌 We went to First Watch around the corner and it was better quality of the food, customer service, and overall experience. I’m not a Karen about stuff like this ever. But we were very respectful and...