Wendy's — Restaurant in Colorado

Tuesday, Nov. 7, 2023 3:00pm. Palmer Park and Powers. I ordered with the Wendy's app for the first time and went in the drive thru line realizing I accidently clicked dine in with no option to correct it. I asked at the speaker if they would please give me the order "to go" in the drive thru. They said no. I asked again and got the same result I said I wanted to talk to the manager assuming that would be a simple fix. I pulled forward only to wait almost 10 min. Before I got to the window. I asked for the manager and she refused to hand me my food which was directly behind her. I lost my cool at this point and after some pouting by her and language by me. Btw, this has happened to me and many others for that matter before at other places like McDonald's, Starbucks, etc. and they were very kind. This manager of this store is a disgrace. She acted like a trainee. She was rude from the beginning immediately setting me off by asking why I couldn't go inside which I told her it was none of her business. I could obviously go in but was working and was in a slight hurry. I drive for a living, delivering auto parts. Unfortunately, I was so upset I didn't even get a name from the pitiful excuse for a manager. That is why I was specific on the time. They must of been desperate when they hired her. I doubt if she was the store manager but she said she was. She is huge! That's one very large woman with her arms crossed, not that it matters just wanted to give a description, lol. You can't miss her! She has no idea what customer service means. So, I refused to leave and blocked the window and told her to call the cops. She didn't of course and I eventually pulled forward since she refused to do her job (less than 3 minutes later) because I realized I was being as idiotic as her and went inside to get my food. I will never go there again and will be filing a complaint with corporate, but with no name it probably won't matter. Just so you know, I ordered one item, a baked potato. When I went in, she had bagged it, surprisingly but not surprisingly with no napkins and no fork which I found out in my car, but I had a fork with me, lol. She simply refused to do her job in every way possible. I've never been treated so poorly by a manager of an establishment in my 55 years. The food was okay. I'd bet anything she...

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I placed a mobile order and pulled up to the speaker to check in, but after waiting for about two minutes without a response plus hearing that she took two orders on the other side, I proceeded to the window. I informed the employee, whose name was TRINITY, that I had a mobile order. She immediately responded with frustration, asking, “You didn’t tell us through the speaker?” I began to explain the situation, but she interrupted, raised her voice, and told me to “go back around through the speaker,” adding that there was a line behind me and that the food was not ready. For context, there were only a few cars in line.

As we attempted to clarify that it was a mobile order and explain what had happened, she interrupted, raised her hands at us dismissively and walked away with noticeable attitude. Fortunately, a manager noticed the situation and stepped in. He was very understanding and asked us to park while he brought the food out, which he did promptly. I’m not sure of his name, but he was very polite and professional—thank you to him.

However, I believe TRINITY would benefit from additional training in customer service and communication. Her approach came across as unnecessarily confrontational and...