Walked in all the way from SBVC College for lunch and saw only two people working orders. While the general manager was in the lobby on her lunchbreak it seems. I waited over 6 mins before an assistant shouted at me "YOU HERE to pickup an order!" ...she saw my eyes widened because that took me by surprise then said or "HAVE you BEEN HELPED " in a demeaning tone. Not even a greeting and you knew I was the ONLY customer that you were ignoring 👋 Like I was a bother or interruption to her drive thru. I quickly asked is drink machine working ...she said no to confirm that. The screen was blank as it was flooded and turned off. Three more customers walked in she turned⁹ away from me when she saw i was looking for her name badge but she wasnt wearing one. She came back and helped them almost immediately. I added 10 mins to my visit to see how she helped other customers as they walk in... to my guess ...she helps everyone now almost immediately with a smile now even. She saw how I was watching her professionalism. Did I deserve your cruel expression like I was bothering you when I WAITED. Normally I would ask what you needed to improve on before I sit down to right this... but seeing the General Manager PEEK around the corner at me with you hiding by the drive thru window...you knew what you did 👀 Seeing that you have three women camped on the street side entrance looking in trash and one shooting drugs ... i'm the least of your worries I won't be spending my local money here ever again THANKS... I'll...
Read moreThis place prioritize their Drive thru customers, over dine in customers.. It's not a first come, first serve basis... They had me waiting until there Drive thru line was completely served before making my food let alone even began to make my order. In fact Someone in the Drive thu ordered the same exact order #21 and they gave them mine that was already comeing out, and told me that it was still being made, When my order was finally ready, it wasn't what i odered because they gave it to the Drive thru customer, i asked the managers where is the extra bacon i ordered and she said she wasn't the one who made it, And that she has no control on how much the cook puts in it, and she knows they put 3 strips of bacon in there... there was one slice of bacon under the ham, I ordered EXTRA The audacity of these employees, who trained yall, to top it off she was like 38 yrs old woman, i would expect some maturity & decent customers service or understanding, instead she just rude and immature, Oh not to Mention thier break fast menu was completely blank, so i couldn't even dispute what my oder supposed to look like because they don't have a visual breakfast menu, They said it was getting fix and they didn't know when it would get fixed, and quite frankly i don't think they care how long it takes... worse experience ever. Do not dine here if you like...
Read moreMy husband and I went here for brunch, which I didn't even realize was an option until we got there. They have a pretty decent brunch menu for a fast food place, around 6 options I think. I got the French toast platter with bacon, sausage, a fountain drink, and curly fries. My husband got the Brunch Burger with hash browns and a fountain drink.
Fountain drinks are fun here as they have one of those fancy machines. Unfortunately, it was out of root beer and vanilla. Root beer is my husband's favorite drink and I'm partial to the diet Coke with vanilla, so this was quite a disappoint for us.
My platter was quite good, comparable to something from Denny's but at a much lower price considering you don't tip anyone at Jack in the Box. My husband described the burger as "nothing special" and wasn't as impressed as I was.
The place wasn't super clean. About half of the tables needed to be wiped off, but again, pretty standard for a fast food place. Not disgusting, but it could have been cleaner.
All in all, I'm sure we...
Read more