Five Guys — Restaurant in Columbia

Went on a Saturday and waited an hour for our food. No worries on that as it was super busy and staff was trying to keep up. They clearly need more help then what they had. What they did poorly was not fill orders in the order given and didn’t appear to have a good system. In the end after we were skipped A LOT, we got our order and it was wrong. I can be forgiving when they’re busy, I could see that, but at least give people what they ordered. After all that waiting, we’re hungry. I didn’t eat my burger because they put stuff on it I don’t like and it was impossible to get off. Such a waste and way too late to do something else. Pretty sure I’m too annoyed to ever go back there. As message to management: get your people more staff and train them well. The whole night could have gone much better. FYI my order on the receipt was correct, but the person reading it did...

This is the most disrespectful place I have ever been. This place refused our service because my father HAD HIS SERVICE DOG with him!!!!! They was making rude comments and then when I went up to order there was a lady in the back that was saying she didn’t want dog hair everywhere while people were trying to eat. Let me state there were 3 customers in the restaurant so it wasn’t busy. I requested the manager and the lady that was making the majority of the rude comments was the one that said she was the manager. Her name was Tina!! I refuse to eat at another five guys!! My fathers service dog is federally protected and they completely refused our service!! We had my three children with me and my little sister and they still continued to be as rude as they were!! I’m very disappointed...

THANK you for standing up to yet another false "service dog" The people that are deathly allergic to animal hair thank you. These people get their papers claiming that an animal is a service animal from various "official" internet sites. The reality is there are no federally/legally recognized organizations for service dog.

The ADA does allow you to ask a person "Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task"

Most likely this was just another...