Mimi's Kabob - Clarksville — Restaurant in Columbia

If I could give 0 stars I would. I called 6 days ahead of time to make a reservation for 22 people. The lady on the phone said that due to the pandemic they would have to close the dine-in area to other guests since our party would meet the maximum capacity - she said that wouldn’t be a problem as long as I could confirm that this was a sure thing. I reassured her that we would be there and to put us down, she agreed but asked that I call again the day of to reconfirm. Fast forward to the day of our reservation, I call them around 12:30pm to confirm a reservation for 6:30pm. The lady who answered said that they didn’t realize it was a Muslim religious holiday the day we reserved for, and that she wouldn’t close the dine-in area despite agreeing to it a week ago. She said to either come later or sit my party outside, and even then would not confirm whether I would have a reservation or not. I didn’t want to take the chance of driving 22 people 45 mins away and be turned back by the restaurant. I repeatedly asked her whether she was canceling my reservation or what, and she just kept saying that she’s only thinking about my safety since she refused to close the dine-in area despite promises to do so a week ago. The restaurant was quick to turn back on their word, and needless to say we took our business elsewhere. I have never experienced such unprofessional behavior. What upsets me more is that no one from the restaurant called to let me know that they decided not to accommodate us - wonder what would have happened if I didn’t call them to confirm. With an attitude like that, I don’t think the concept of customer satisfaction is anywhere near their practice - all they cared about was making as much money as possible that day, and were willing to break promises and cancel reservations...

The food didn't resemble Karahi whatsoever; instead, it looked more like soap. It was a disappointing experience overall.

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I was disappointed with the response I received. Customer satisfaction is crucial for the growth and success of any business, and disregarding customer feedback can harm a business’s reputation and loyalty.

It is neither respectful nor appropriate to suggest that a customer needs to refine their taste. Authenticity in cuisine is vital, and any Afghan who reads my comments will recognize that your version of Karahi is not true to traditional Afghan standards. Accurately representing cultural dishes is essential, especially when serving a knowledgeable customers.

When customers spend their money at your restaurant, they have the right to expect high-quality service and authentic, well-prepared food. Your dismissive response to my feedback reflects a lack of professionalism and an unwillingness to engage with and learn from your customers.

In the competitive restaurant industry, valuing customer feedback and striving for continuous improvement are key. I hope you take this feedback constructively and consider making the necessary changes to enhance...

We ordered chicken and lamb Karahi but unfortunately they brought us chicken curry and lamb curry in the name of Karahi. There is no Karahi in this restaurant whatsoever. If you want Karahi it is not the place to be.

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Dear Mimi's Kabob Team,

I was quite surprised and disappointed by your recent response to my feedback. It’s important to remember that reviews are an opportunity for businesses to learn and grow from customer experiences, not to insult or dismiss them.

Instead of acknowledging my concerns in a constructive manner, your response implied that my taste buds "might be in need of a little refinement," which is both unprofessional and disrespectful. Such comments can alienate customers and reflect poorly on your establishment.

Every customer's opinion is valid, and constructive criticism should be met with an open mind and a willingness to improve. I hope you can take this opportunity to reflect on how customer feedback is handled and strive to create a more positive experience for all your patrons...