Stoner's Pizza Joint — Restaurant in Columbia

As a worker in the restaurant industry (I’m a server and a bartender at a restaurant), I attempted to give this place a very fair rating as possible (by judging from the time I entered the establishment to the time I tried the food).

I ordered the food at 5:14pm online. I ordered a large pepperoni pizza with extra cheese. The email receipt said the food would be ready by 5:34pm. When I got there to pick it up, I had already expected to wait a bit to get the pizza because I got there at 5:30. So I waited. I checked to see if my food was ready at 5:34. I was told it would be in a few minutes. Okay, so I continued to wait. I asked again at 5:50pm. I was told that it would be ready “in a few minutes,” same as the first response. So overhearing the lady behind the counter talk I found out the pizza was messed up. So they started to remake it at close to 6pm. Mind you, this is 45 minutes after I had already ordered it. So it looked like they were just putting random orders in their list to make because I am unsure how it took 45 minutes until AFTER I ordered my food to realize it’s messed up and then take only 20minutes to remake it. Finally did not get the pizza until 6:18pm for carry out for one simple pizza.

After I finally got the pizza, I checked it. Just cheese and pepperoni (no extra cheese like I had requested and paid for). But whatever. I took it because I was hungry and tired of waiting and in hindsight it wasn’t a big deal.

As for the actual pizza, I can tell you that it was a rather basic pizza. There was no seasoning on the crust or pizza at all. No extra cheese. The pepperonis tasted JUST like the ones you get on the Digiorno’s pizzas in the frozen section at the grocery store. However, I will say that the pizza was fairly thick and filling.

All in all, the customer service was bad. The pizza was rather bland. The wait time was RIDICULOUS. For all of that, I could’ve gotten pizza delivered for a few dollars extra, better quality, and faster service. Needless to say, I won’t be back. I was trying to be fair even after seeing all the bad reviews, but save your time and money and...

This was my first time ordering here. I placed my order at 12:01 exactly. The order was 5 hot wings. The expected delivery time was 40-50 minutes. The email said my food would be here by 12:51. At 1 o clock I still hadn’t received my food. I called the store and Nautica said that the deliver driver had just left the store not too long ago and it would be another 20 minutes because she had other orders ahead of mine. She also said that the website gives false delivery times. 20 minutes pass, then 30, then 40. Still no food. I called again and asked to speak with a manager and Nautica said she was the manager. I explained to her my frustration about my order. She apologized and said I would be getting a refund, and that my food will still be delivered. It is now 1:50 and I still have yet to receive anything. I have never in my entire life had to wait 2 hours for any food to be delivered to me, let alone 5 small wings. This was the worst first experience I could have had from this restaurant. They close at 2 and I still haven’t received anything and I’m starting to wonder if I’ve been scammed. The restaurant didn’t provide any tracking information for my order or anything. I’m bummed because I was really excited about trying this place. I won’t be a returning customer. I hope my food comes. I will update later.

*UPDATE: It is now 2:11 and I have received nothing. This place stole my money and I don’t appreciate it. I will definitely be calling corporate because this is unacceptable. That Nautica lady kept reassuring that someone was on the way but she knew that no one really was. This place...

My family and I ordered 2 18 inch pizzas, 20 wings, and pepperoni croissant type appetizer last night for dinner. The driver called and said she arrived which to our understanding was at the wrong address and would be to the corrected address in 13 minutes. One hour goes by and we still didn’t have our food. We called the driver and got no answer so we then proceeded to call the restaurant. They said that she had returned BACK to the store to pick up another order that was in the same area around where our house was WITH OUR FOOD JUST SITTING THERE IN THE CAR. When she finally arrived she stated that she took it back to the store to have it all freshly remade. Which was a complete lie as our wings were one burnt and two becoming soggy from had been sitting in the sauce for so long and barely were warm. The pizzas were soggy as well and sticking to the box. We called the store which asked for a manager and were told they were busy so we just informed them on what was going on and we really wanted our food remade. They said it would be 2 hours before we would receive our food which we then decided we wanted a refund and we would take our business elsewhere. Which also now have been told it will take 2 weeks for a refund to get back on our card. This entire experience was absolutely AWFUL. I work in the service industry and would never treat my guests this way. They are extremely unprofessional and don’t know how to manage issues that are caused within their team members. I would give 0 stars if it were an option. Very very...