The Flying Biscuit Cafe — Restaurant in Columbia

Me and a guy friend decided to grab brunch here Wednesday 11/1/23 at around 12pm. This was my first time visiting Flying Biscuit, and I was so excited to try the food because he always talks about how good it is. We came in and sat at the bar, shortly we were greeted by the bartender (older white lady with freckles) who didn’t give us a name. We ordered our beverages, he got a sweet tea but quickly changed his mind after tasting it. While sitting, we noticed that she actually makes the tea and just adds an imprecise amount of simple syrup. After reviewing the menu for about 10-15 minutes, we were ready to order but she didn’t acknowledge us while it was only three people sitting at the bar. I wasn’t bothered by waiting but her approach when it was finally our turn to order is what I didn’t appreciate.

I ordered a mimosa flight but realized he left his ID so I said “Never mind the mimosa flight”, as I stated I didn’t want to drink it alone. I then proceed to try and order my food, this lady cuts me off to go on a mini rant about the ID situation after I already told her to forget it. She had a snarky attitude the entire time taking our order but we remained respectful. She goes to the kitchen and is clapping her fist together very visibly upset after she just spoke with us. Now I’m uncomfortable because the entire staff is watching us from the kitchen while handling our food. At this point, we’re not understanding what her issue is. Someone else brings out our food and everything looked…..OK, wish I could’ve at least tried it. She quickly stops by to ask if we need anything, almost like she didn’t care to service us anymore. We asked if she was okay because we saw how frustrated she was after taking our order, she says “oh sweetie that had nothing to do with you” swings her ponytail, and walks off. Not even five seconds later, she then turns back around and yells at us to move to a table if we didn’t like her attitude. We just got up and left before it escalated, we didn’t even touch our food. I wish these small establishments would stop hiring workers who are going through hard times and taking out their emotions on customers. Very dissatisfied with my experience, and I will not...

Me and my girlfriend came here one morning for brunch. We waited a couple of minutes at the host stand which was fine, my girlfriend used to be a host so we’re aware that hosts have other duties and it can get overwhelming. The host was very nice upon greeting us and led us to our table. We were then greeted by our server, I forget her name but she had curly hair. I ordered a Chai latte which she rolled her eyes to and I asked my girlfriend if she saw it and I was indeed not hallucinating. The tea came out relatively fast and then she took our order. This is when it got pretty bad. We waited 45 minutes for our food and I from my seat, I could see into the kitchen a waffle with the toppings that looked eerily similar to mine about 20 minutes in. I’m looking around for our server and she’s at the bar talking to the bartender and on her phone. She doesn’t move from the bar for the remainder of our visit. Our food is brought out (by the bartender!) and it was indeed that same waffle that I stared at for near thirty minutes. I ate my barely warm waffle pretty fast and waited about 20 minutes for someone to check on us so we could get our pay. We were very prepared to just leave at this point. A waiter finally stops by to check on everything and we asked for our check. He seemed very overwhelmed considering the other server just abandoned her section so I’m not mad at him that it took a while for the check to come back to me. I asked him why our server just left us and he said “Things have been weird today” which is not helpful. We were tempted not to tip but tipped 15% which is our bare minimum just because of the last server that got us our check. It was really upsetting because me and my girlfriend both have extensive experience in the service industry and we really try to give the benefit of the doubt but I was, for once, livid. We’re very good tippers as well, usually tipping 25-30% and I don’t know if it’s because we’re young but anytime we go somewhere that’s, ironically, not a bar, we are treated like trash by our servers. This place is...

The customer service here is very concerning and unprofessional! While attempting to place my order over the phone, the woman that I spoke to was extremely unprofessional. After allowing me to give half my order, she stopped me mid sentence and said she needed to write it down. While she thought she was on mute, I observed her saying "I'm going to kill this person" then when when she returned to the phone I informed her I heard the comment and she hung up on me. When I called back to file a complaint, the person that came to the phone started she was the manager. Based on how she handled the situation I don't believe she was. She did not apologize and when I asked for her name and the name of the person that made the statement she advised she couldn't give that info "for security purposes". I asked if they give names and have name tags in the store and she started "No". She continued to refuse giving me that info! I asked for the corporate office info to file a formal complaint, she also refused this and ended the call. I immediately called the corporate office and left a voicemail with the details of what occurred and provided my contact information. They still have not reached back out to me in any way and it has been weeks since this occurred.

I previously had a bad experience when the woman at the front walked off from me when I requested a seat outdoors. She refused to return and assist me, instead she sent another employee who fulfilled my request. I never returned to dine-in after that experience; however thought I would try a pickup, then I had the other experience when confirmed I should never return.

I DO NOT recommend this organization to anyone based on this overall experience! They should reevaluate some of the staff members of they plan to...