Captain D's — Restaurant in Columbus

Warning: Do not order online, either walk in and order or go through the drive through. Do not order more than 2 meals at one time here, they do not know how to handle that without messing everything up.

Hwy 45 location. Online order, 40 minutes from order time to getting my food, $68 for 4 meals and a gallon of tea.

Food was mid to bad. Customer service was trash.

The rest of this is just me complaining, proceed at your own risk.

Never ate here before this. I ordered and paid online, showed up through the drive through 15-20 minutes after ordering thinking I could pick my food up through the window. I get told to “pull up front” which I found out apparently translates to park in a parking spot in front of the building and we will bring the food to your car, which by itself would have been fine.

After seeing a couple people come through the drive through, order their food, pay, and get their food while I’m still waiting I figured maybe they forgot about me, an honest mistake, so I went inside to check. Turns out, no they didn’t forget about me they just decided to cook for people that ordered after me first continuously and let me wait because apparently that’s just how they do things. So we’re over 20 minutes in at this point but I figure you know what maybe there’s something going on I don’t see so I’ll be patient and sit, despite my stomach singing for a different approach.

I sat down and waited, and watched them repeat this process of fully servicing a couple people that come through the drive through while I’m still waiting, alongside another person who had apparently ordered online and was suffering the same fate as me, though she was clearly much angrier. At this point, after sitting there and running up the total wait time from order placement to over 40, yes FORTY minutes, while watching everyone else order and get their food, I’m thinking how in the world can you possibly not have my food ready but still be able to fry up and finish people’s food that just walked in? I can hear them constantly sounding confused about what people ordered in the back but at this point it was just disrespectful. After my fellow sufferer, who I didn’t know but felt fully connected with through her rage, got up to ask them why they’re doing this to us, right as she was about to start in on them finally my food comes out.

After all the waiting of course the hush puppies and fries were soggy, they got the sides all mixed up, mac n cheese was over salted, I didn’t get my malt vinegar and when I asked about it only then did I get told they were out even though she assured me my sauces were in there before I double checked because I rightly just assumed they would be wrong. The fish, shrimp, stuffed crab, and chicken fingers were ok at best. Surprisingly the baked potatoe was actually pretty good though so that’s something I suppose.

Pretty sure the workers in there do not care, and they’re unorganized, and they can’t manage time on top of having zero respect for their customers time. I would understand if they were actually busy and trying but it really just felt more like they didn’t care. Nothing in that building has a 40 minute cook time. They were not that busy at all. That only happens when your staff is either failing or give up. Completely unprofessional. All this would have been forgiven if the food was at least bangin’, because good food cures all, but alas I was left disappointed by that too.

Please, whoever manages this location please look into spending time training your staff on customer service and time management. When two customers are in there waiting on two different orders for over 20 minutes the last thing your staff should be doing is firing up and serving other customers that just ordered, they should focus on and finish the late orders first with some umpf. I don’t know why the two online orders just got ignored for so long. I felt like my time got wasted worse than y’all having to read my long complaint, but at least you didn’t pay...

HWY 45 location, Columbus, MS

Food reasonably fresh, but orders often take a long time to fulfill, at times 10 minutes or more. Seafood was quite good, sides are fresh and tasty, fries were cold. Just wondering how come no tartar sauce or lemon by default with the fish?

Edit/July 2022: Prices have gone up -- but even a $9 "meal" doesn't include a drink; ended up paying 30 bucks for 2 people, due in part to the upcharges for sides like a dinky baked potato with a solid clump of cheese on it. We called ahead of time because we knew the wait time would likely be long (weekday lunchtime); on the first call, it just sounded like they didn't want to talk to anybody, and the second call was never answered. I then went there in person because I figured they were getting swamped -- Nope! Maybe 3 other customers.

Got there at around 1:20p, order took a while to enter and it was officially at 1:25 according to the receipt; a couple of people had to help because of an apparent register issue (first guy was good, the lady after that...well, let's just say she was no lady). About fifteen minutes later, There were a couple boxes in the service window that I figured were for a drive-thru order, as they never called out my number. Ten minutes after that, with the food having sat in the window with no heat lamps the whole time, they notified me and grabbed the now-cold boxes of food and bagged them. I had to remind them to get me our drinks; the Pepsi was flat and tasted watered-down, making it undrinkable. I got out of there just before 1PM.

Congratulations, Captain D's! You have now taken the triple crown away from Popeyes in all three categories! You win for "Service with a Snarl," "High prices for what you get," and "Absurdly long wait times!" Well...

I mean at this point, close this one down. The service is horrible. I love the food but it’s always a hit or miss with this place, I have worked in fast food for years but you know the place isn’t as it should be if you sit in the drive thru for 30 mins. Totally not their problem but it is when the service is terrible. This also applies if you go inside for service, the wait is long. The food is a hit or miss, it’s like they’re working short & cooking more but not at the appropriate time so the fish at times tastes old. The managers do not manage they will see you walk in & look pass you while the worker is trying to run drive through & front counter. As a manager, you are never too good to take an order. And the back drive thru speaker does not work appropriately the workers seem to be upset because we can barely hear them & they can barely hear us. Please work on improving. Lunch time is a crucial period for all restaurants on Hwy45 but please become more prepared with the service as well as serving good quality foods at all...