Chipotle Mexican Grill — Restaurant in Columbus

Good Chipotle is a relic of the past, and this location is a testament to that fact.

With the exception of the barbacoa beef, everything tastes like they forgot to put salt in it. Very bland. Half the items in your burrito might be cold depending on the day (especially if you order online). Portioning is often overly large, resulting in a burrito that won't stay wrapped. Wait times even in a small line are slightly absurd - it seems some of the staff have no sense of urgency. There are also new faces behind the counter constantly so they obviously can't keep staff - but that's probably more a problem with Chipotle as a corporation not paying their employees well enough rather than a management issue. The managers seem very friendly; they're probably overworked with staffing issues and that's probably what affects the service and food quality.

I would avoid this location, but really I mean that I would avoid Chipotle period. There is maybe one in all of Columbus that remotely tastes as good as Chipotle used to. Don't blame the management here - blame Chipotle, the corporation, for not paying their staff well. Qdoba is right down the street and it's 100x better. I bet their staff gets paid...

First, I’m a regular at this location. I order from here once a week, the same thing. This never used to happen but recently when I pick up my online order at the given pick up time, I end up waiting for my food, watching patrons order and leave with their food. Normally when this happened, the friendly staff offers a free drink and an apology and it really makes it better. Today, the worker putting to go orders together was obviously overworked and needed help with online orders. I even thought about mentioning this to the other staff but left it alone and waited. After I finally got my food, ten mins after it was supposed to be ready, I get back to my office and there were vegetables I didn’t order on my bowl. This wasn’t even that big of a deal but I was pretty irritated. I went back and my bowl was remade, but accompanied with an attitude I did not deserve. I was offered a free entree card from the cashier, so I appreciate that—-but I’m hella disappointed after finally getting back from all this with barely a spoonful of chicken on my bowl. 🙄 Lesson learned, probably won’t be visiting here again but I appreciate the kindness I...

The Food was perfect as always, only and big problem for me was the service and the behavior of one of the employee, i come for lunch every day, really every day. i order the same food, 2x chicken bowl, this time the lady she put one scoop of chicken, i was like plz 2x chicken and she was like thats double ! i was like ok waw can you add another double chicken then , she add only one other scoop, and i was like ok add one more coz this is nothing and i dont care i will pay anyway. and than i told her can you add more rice, she was like we will have to charge you for that too?????? anyway, i paid 11.75 for one chicken bowl ? money not an issue for me but i could order 2 order of chicken bowl than receiving an order like that. Anyway this will be the last time that i come to this location and i will let all my coworker as we order 15-20 order a day not to come and will go to the Polaris location. The sad thing is that i know this lady and she is...