Firehouse Subs Highway 45 — Restaurant in Columbus

My husband and I ordered dinner from firehouse last night. After my husband ate half of his sandwich he had something weird in his mouth. We did not know what it was. Called the store and they had closed ten minutes before so the manager asked me to email him. Which I did. No response so I went back to the store and spoke to him. He said he was busy. Didn’t seem concerned at all about the issue. I told him he needed to look at whatever this was in the sandwich. He went to the back looked and came back up front. My husband and I figure it is part of the rags or cloths they use. Manager comes back and says you were right it’s part of the rags we use to sanitize the tables and counter. Still didn’t think it was a big deal. Seemed to apologize because it was the thing to do. I can’t figure out how that could happen. The piece of cloth was in the meat part of the sandwich? Needless to say we won’t be going back!!...

I’m extremely familiar with Firehouse Subs and the franchise’s unyielding support for Public safety personnel, however I was not impressed with this particular Firehouse Subs. Every employee working today had a subpar, nonchalant, “I’m here for a paycheck” attitude. How about greeting/acknowledging customers as they walk through the door and spelling a customer’s name correctly on the receipt. Above all, make a customer feel/think we are in a safe space. Absolutely poor employee relations and the sandwiches were messy! Maybe the franchise need to start hiring police explorers are police cadets. Maybe then can customers get the level of selfless service and devotion that’s clearly missing from...

After paying over $2800.00 for a catering order to be delivered 4 days in advance , the order was not delivered nor was it completed in time. This inefficiency created a significant impact on productivity for my employees and staff. The only thing I was offered for my inconvenience was a free sandwich on my next visit after having to make multiple trips to pick up a partial order. With having an advanced notice of 4 days to make cold cut sandwiches, a mere increase in staff or a few hours in overtime could have easily...