Jack's Family Restaurant — Restaurant in Columbus

This place has one employee who needs to be fired! My husband went to get breakfast on 3/22/22 at 6:30 am and couldn’t go through the drive thru due to the height of his work truck so he was going inside to place his order. The door was locked and had two elderly people eating inside. There was a door bell so my husband rang it ( the door was locked and what else is a door bell for) well a young man maybe in his early 20’s came to door and yelled at my husband and said “you didn’t have to ring that door bell “ my husband is hard of hearing and asked him “what” and he yelled back again and said “ you heard me” “you didn’t have to ring that door bell and pointed to the elderly people eating and said “one of them could have opened the door for you”! First off how does a customer know to unlock a door for another customer and why did he feel it wasn’t his duty but a customers duty to do his job? Avoid this place because the employees are rude the service is awful and the...

I have eaten here many times but, my last visit was BAD! Took 2 different employees and about 10 mins to finally TAKE our order. Fries waaay over cooked and not seasoned, we couldn't eat them. Yes, I said something and was told the grease needed changing, not true as I have worked many years in food service, old grease makes them mushy, they were simply cooked TOO LONG! Our burgers were not prepared as ordered once we finally got our order after waiting 20 mins from the time we ordered!!! Employees were just standing around talking or on their phone texting. The ladies restroom was atrocious! Paper all over the floor and one toilet stuffed full of paper! Paper towels not in dispenser but sitting on the baby changing table! That should NEVER happen and employees just standing around, with proper management, it wouldn't! I'm going to have to take a break from this place for a while until this...

Dear Jack's Team,

I hope this letter finds you well! I recently had the pleasure of visiting your Columbus, MS location, and I wanted to take a moment to express my gratitude for the wonderful experience.

From the moment I walked in, I was greeted with warm smiles and a welcoming atmosphere. Your staff truly went above and beyond to ensure that my visit was enjoyable. Their friendliness and attentiveness made a lasting impression, and it's clear that they take pride in providing excellent service.

The food was delicious, and the overall ambiance of the restaurant was inviting. It's rare to find a place where both the quality of the meal and the kindness of the staff shine equally bright.

Thank you for creating such a positive and memorable experience. I look forward to returning soon and will be sure to recommend Jack's to friends and family.

Warm...