Papa Johns Pizza — Restaurant in Columbus

My husband and I have been eating thin crust pizza from this location for 5 years! Each pizza is really Amazing and tonight we ordered a thin crust pizza that was not good. It had no sauce on it and I called to let them know. The manager Matthew was extremely helpful and explained that sometimes thin crust pizzas either soak up the sauce or they don’t put as much because it’s thin crust. Either way, I give him five stars for just taking time to explain why after all this time the pizza just wasn’t great anymore. He offered to adjust our credit and was just overall really kind about it. My main goal was just to call and let them know that I simply wasn’t impressed and to encourage them to keep providing amazing pizzas as they always have. I didn’t except someone to take the time to listen....

UPATE: not long after posting this the original review, I received an email offering to take care of the problem, I have updated my rating from two stars to four. Thank you for listening.

original review: I ordered over the phone, went to pick it up and knew I should verify it was correct before I left. It was not, my details on the box were correct, not the pizza inside. When I told them, they went to make another one, but I was not willing to wait. I told them I would take the incorrect pizza, but I would appreciate if they made it right by providing me a credit for the future, they agreed, collected my details and I left. Fast forward a couple days later and I called to use said credit, and no request had been submitted in my name for me to use. Nothing was done to...

I wouldn't even give them 1 star but that was my only option! I walked in to make an order, there was a guy taking a phone order, so I wait because I assumed he was going to take my order afterwards but no he goes and start making orders with the guy already making orders.. the lady boxing the orders asked had I made an order I said no not yet. I asked about their special and got an answer...but that was it..no one never asked my order after standing there for about 5 minutes. So I walked out and then the concerns come. One thing about I'm not gonna beg you to take my money!...