We always LOVE the food, but absolutely HATE the napkins. They are the most RIDICULOUS napkins I have ever seen a restaurant use. I typically use 1, maybe 2 napkins (if my food is particularly messy). I kept track at Seitan's Realm this time, and I used 18 (yes, you read that right!) napkins. The napkins are EXTREMELY POOR QUALITY. If you bought just slightly more expensive napkins, you could save substantially on the number of them your customers have to go through and improve our overall experience. This is not new at Seitan's Realm - these are the napkins they have every single time we go there.

Second issue - I was SO excited that you got a soft serve machine - yeah! However, right after we got there, more than an hour before you closed, they came around and told us that they were closing down the soft serve machine, so if you wanted ice cream you had to order it right away. I was so excited to try it that I went aheadand ordered a cone even though we didn't have our food yet. I was a little shocked that it cost $5 for a cone, but willing to pay that if it was good soft serve. Spoiler alert - it wasn't. I got a chocolate/vanilla twist cone. The vanilla had zero flavor, the chocolate was slightly better. I don't recommend the ice cream AT ALL.

Final issue. We got the "loaded fries" which cost $11. What we received was an order of overcooked fries with a drizzle of cheese, a drizzle of your cream, and a few chopped up pieces of "bakun". This was not our first time ordering these, but it might be our last. When you advertise "loaded" there need to be actual toppings on the fries and the fries themselves shouldn't be overcooked. Even our sandwich - the Notorious B.B.Q. was skimpy. We have ordered both of these items many times and this was by far the least well executed we have received.