Starbucks Coffee Company — Restaurant in Columbus

. I placed the order when I was at stop at the red light for the Main Street freeway exit. I took main to Grant and was caught by three lights (vital to the issue). Greeting was fine- notified cashier I was picking up a mobile order and provided my name. Informed they had just finished it. Cashier was rushing to pass out orders in the drive-thru. I grabbed the sandwich due to me ordering one. When she tried to hand me a drink that wasn’t mine. I inquired if it was the new wicked theme drink due to me noticing it was missing matcha and didn’t have caramel on the sides. She asked me my name and realized I wasn’t who she thought and she apologized, and notified me she didn’t hear me. I checked the sandwich to see if it was mine, realized it wasn’t, and when I tried to hand it back she told me to keep. A request for the label was the only thing asked. She spoke in her headset (assuming she explained the issue). Shortly after a new girl walked over to hand me the sandwich when she told me for the future to wait 5-7 minute’s before picking up my order, so they have time to prepare. From my location, it takes that time frame to get there. When I arrived no one was in line. She walked away as she started providing a response to the original girl who made the error. I am starting to understand why the starts are going down hill at this location. If you make a mistake it’s okay. Trying to find a reason to justify it by placing blame on your customers is another issue. If the order is paid for in line, it shouldn’t matter due to the customer keeping the store growing (especially when no one is in line). This issue occurred today at 5:04 AM. Today earned zero stars. As a recommendation- After verifying the name at the speaker. The cashier should re-verify at the window to ensure they heard the...

I always use the app to order ahead and pick up in the drive-through because I have a toddler and a baby—getting out of the car isn’t easy. Today, I was told my order wasn’t ready and that I needed to either come inside or loop back around. I explained I’ve never been told that before and asked how that’s any different than placing the order at the window. If anything, ordering ahead gives the staff a head start.

It’s also not easy to loop around at this location—it’s a tight, awkward setup that’s frustrating to navigate with kids in the car. Instead of showing any understanding, the employee started going on about “systems” and “lines” with zero empathy.

Then she told me, “mobile orders will always have an 11–15 minute wait,” as if that’s just policy. I’m sure Starbucks wouldn’t appreciate an employee actively discouraging people from using the app. I told her that made no sense—it was idiotic. The change is frustrating but the lack of customer service is why I’m taking the time to write a review.

As I walked inside, I actually felt validated overhearing another customer complaining about the exact same thing. But the manager acted like she didn’t understand why any of this was a problem.

The people at the drive-through here regularly make snarky comments, and today was the last straw. My baby is sick, I’m postpartum, and this experience was just unnecessarily stressful. Between my husband and me, we’ve been loyal customers—we even have a Starbucks inside my office that I frequent. But today was enough for me to never order again. I didn’t grab names but whoever was working the drive through on 4/22 at 7:30 may need customer...

This store has a lot of problems that I usually try to brush off due to how busy they are but i'm starting to see everything point back to just generally horrible management of this location. This morning I put in a mobile order at 5:30am after checking store hours to make sure they were open. When I get to the location most of the lights are off like they are closed, the doors were locked, and they weren't acknowledging anyone that came to the drive through. After being ignored by the multiple employees inside I finally called to see how I can get the drink I've already paid for and the person who answered told me they actually open at 6 and the manager forgot to turn off mobile ordering. I tried explaining to the employee that the starbucks app, google, and the multiple signs posted right outside all say they open at 5am so how is anyone supposed to know they actually open at 6 instead. Their explanation was simply that they open at 6. I would like to note that there was a holiday hours sign showing that they open at 6 on Mondays but it was specifically written that holiday hours end on 1/2 aka yesterday. Thankfully they were willing to open the doors 10 minutes earlier than this arbitrary opening time so I could get the coffee that was already made and waiting for me at the pickup area. I would say that management needs to step up but i'm pretty sure they just do whatever they feel like because they know they will get enough business simply from the convenience of their location. So for my own sanity I guess i'll just stop going here...