Holiday Inn Columbus Dwtn-Capitol Square by IHG — Hotel in Columbus

The staff has one nice person oh and a bartender who works the bar and the entire restaurant smh busts her behind and for that i give a lot of respect. The one at the desk was barely seen. Male at the front desk needs serious training. Lack of empathy and just respect or common courtesy. Or common sense for that matter. Asked for pool towels because there were none only to be looked at as if I was ignorant and told "they are in the pool area" responding with "I wouldn't have asked if there were towels there.." for him to look at me crazy, huff, and be like well I'll be there in a minute then and walk off. Ate at the restaurant with the kids(it says kids under 12 eat free) please be aware they do not unless you are a member of their rewards program although they don't state this and you can only find it in the fine print at the very bottom of the kids menu.. except I am a rewards member and was still charged for 3 kids after buying 2 adult entres. I was never asked until I said something about my bill and then was asked if I was a memeber when I said yes it was adjusted after going back and fourth between the restaurant and front desk.. but they don't and won't tell you that so be aware. It also states 2 children per adult entre its 1. As a professional chef myself I was beyond disappointed that upon ordering we sat for over an hour waiting on our food(2 orders of tenders and fries and 3 burgers one being a kids burger) for my burger to still be mooing. We were the 2nd table to order btw and it was pretty much empty when we sat down. It was cooked on the outside of but raw throughout. Even more disappointed that someone serving people would even think that was ok to serve and be in the hospitality industry. You're going to kill someone! Didn't even bother to complain as there was no point. Instead I offered to go back in the kitchen and help. As they clearly need it. but this place is garbage for the price.. Our room was ok but nothing I'd rave about. The plug in the bathroom had a piece of metal broken off in it so you couldn't even use it.. trust there are way better places to stay... welcoming and with staff who have sense and training in hospitality.. This is one I'll never return to again. Mind you I was referred here because one of the kids having emergency surgery in the morning.. would've been better off sleeping in a car and eating at McDonald's.. shame on you as an establishment. Hire more people and definitely need lots of training all the way around. If you don't like a job in hospitality then change...

Generally the hotel staff were friendly and helpful, however, the general state of the property is tired and needs some serious upgrading and some house keeping improvements. We would have recommended this property in the past, but not after this visit. Columbus is a great city and this hotel needs to pull up their socks to compliment the downtown. Our room was again, generally clean, however, the corners of the carpet in the room needed to be properly vacuumed. All the lampshades were badly damaged and all the light bulbs in the room were different. The USB charging station at the bedside did not work. The shower curtain rod was broken and the curtain would not stay in the tub properly, so we were constantly moping up the water on the floor. The electric plugs in the walls were worn and the plug points were constantly falling out. One of the elevators was not working... long delays in securing an elevator at times.... the service elevator was working for the guests, however, it was disgusting.... dirty and scratched ... did not really like riding on this device and we were sharing it with the staff constantly. The breakfast in the main floor dining room was poor. All the food was stone cold and they were running out of food constantly. The gentleman seating the guests was turse and rude. We waited till our meal was finished to get coffee and juice. Although these items may seem insignificant, they were annoying. The owner of this property needs to re invest some of their profits and update and clean up the property and get their staff better trained. We have stayed at this property several times and this experience was the worst. We must say that the outside grounds were very well kept and looked very nice. Re adjust the priorities on...

The bathroom had raw sewage leaking from the toilet. It was documented by staff. I contacted IHG and this location said they would refund the money. Everything is documented by IHG. Even though I was promised a refund, I never received. I contacted IHG over 6 times and each time they called this location they would not pick up or respond. I was told to dispute charge and did. This location fought it, and I still have not received a refund. I've contacted IHG again and they are trying to contact them again. They are certain they will refund me, because they have documentation from the manager stating that he would. This has been going on for 4 months now. Very frustrated at the time I have put into this and still haven't had any real results. Also, I would not stay here again, even if this hadn't happened. The hotel rooms look like they bought an old Spr 8 hotel, remodeled the entrance to the room and bathroom, painted, and put in new furniture. They kept the old carpet, and the room looks rough. Not what I would expect from a Holiday Inn Express. I am shocked they are allowed to use the name. If you expect Holiday Inn Express, don't stay here. If you want to pay Holiday Inn prices for a stay at a Spr 8, you've found the right place.

I thought I would leave an update. It has now been 6 months and I have given up on the refund. IHG has not got this hotel to refund the money even though they say that it should be. I have wasted a lot of my time on this and give up on this company. I will stay with a Holiday Inn one more time to use my points, I will not spend a dime on it. After this, I will never stay with...