So I frequent this store pretty regularly. Today was different. I ordered my phone on my phone so that it would be ready by the time I got there. It was as usual but the biggest difference as I waited to get it was the sign that said do not grab your order a barista will. They looked very busy making drinks, im assuming for the drive thru and other mobile orders, but not once was I acknowledged when I entered the business. Several people stared at me waiting to for me to say something while continue to make their drinks. Mind you I am standing at the take-out area. One of the baristas finish a drink, call out the name, another young lady says that not me but my name is, (insert name here), ok here ya go. I then insert my name into the conversation to get my food id been waiting to be handed to me. I asked if you had to talk to someone directly to recieve your food, which she said yes. As I've worked in food, retail, and hospitality for a long time i definitely know that there is often a rule about greeting your guests. Even if your busy. More so when you're busy. Being understanding as a customer is part of our job as humans but not even acknowledging them, even if your busy, is a bad look. I gave a 5 star review as all the other times I've been in there have been great but as the saying goes people only go online...
Read moreThis place (as an individual location) doesn’t get near enough attention. Here is my plea to all the hipsters googling “local coffeeshops.”
The baristas are all warm and utmostly helpful; the “ambience” and “vibe” of the space is welcoming—it’s the perfect workplace away from work, writing “nook” away from home, and reading retreat away from the busyness of the day-to-day and week-to-week.
In terms of drinks, as someone who dislikes coffee, I am grateful for the many non-coffee options. The strawberry refresher/açai is perfect if you want something sweet (ask for “light on the ice”); whereas some plain, bitter green tea is great if you dislike being happy and satisfied as a human on a dark, lonely planet.
Avocado. Instagram. Converse. Pineapple. Flannel. Spotify. Hiking. Vinyl. Polaroids. These are just some words that will fire off dopamine receptors in your brain if this place is right for...
Read moreFirst, the menu to order is on the opposite wall for no reason other than the district manager thought it was "hip" to put it on a wall that you "wouldn't expect it" and instead you walk to the counter and turn around so you can order.
That makes sense.
Then the workers there don't understand how WiFi works in 2023 and when it's not working and they can't even connect to it themselves, they tell you it's your fault and you need to reset your phone.
Yes, the WiFi not working on my phone and you can't connect to it either means I need to reset my phone.
Makes sense.
The place is never stocked with enough food and the workers there barely want to do the work.
Makes for a great atmosphere and probably why the place sits empty most of the time. People just use the drive through because they don't want to deal with the staff for any extended...
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