Bojangles — Restaurant in Concord

I recently visited this Bojangles location, and my experience was incredibly disappointing. My simple request for light ice with my order turned into a frustrating encounter filled with unnecessary attitude from the staff.

One employee, a Black woman with red or pink synthetic hair wearing a black toboggan, repeatedly said, “Ain’t nobody about to kiss ass,” which was completely inappropriate and uncalled for. Meanwhile, a white employee with red glasses also displayed poor customer service skills, seemingly irritated by my request. All I wanted was to have my order corrected and a quick, efficient service experience.

When I brought up the issue with the manager, Ian, he apologized but insisted, “I was right there, and she did not have an attitude.” However, he failed to acknowledge that the synthetic-haired employee repeatedly made unprofessional comments. He seemed nervous, almost scared to confront his employees about their behavior, as though he didn’t want to upset them. I pointed this out to him, saying, “I know it’s hard to find people to work, so you try to keep the ones that do come satisfied, but this is unacceptable.” I also reminded him, “You can’t tell someone how they feel,” after his dismissive apology.

The overall atmosphere of the store was disheartening. More employees were standing around, leaning on the counters, than actually working. The sanitation score of 94 also left me uneasy, adding to the negative impression.

The only saving grace was one kind older woman with a ring who went out of her way to be accommodating. She should be running the store—her professionalism was the only glimpse of what good customer service could look like.

Unfortunately, the behavior of the other employees, particularly the one with the red/pink synthetic hair cursing in her uniform, reflects poorly on the establishment. Customer service training should be mandatory for the individuals involved, and perhaps it’s time for some to reconsider if this industry is the right fit for them.

Overall, this experience made me not want to return. The lack of professionalism, poor attitude, and dismissive management need to be addressed immediately if this location hopes to...

I'm not one to write a review for fast food often ..I know you get what you pay for. Except this place, you literally don't get what you pay for. I've lived within a mile of this place for over 2 years and as a native Carolinian naturally I love Bojangles, however this location has gotten my order wrong about 90% of the time and I've been here probably 40times over the years. Every time I tell myself, never this Bojangles again...they're horrible. Finally after a 8month Bojangles hiatus I decided to give them a go again, I ordered a bo chicken sandwich and a bo sized drink and fry(They were out of chicken Supremes but more on that later). As I'm pulling away and checking my bag...surprise I paid for a large fry and got a small. I noticed their dinning room is closed (understandable b/c covid) but the drive thru was too long and I had to get back to work because I had a busy day. This location seems keep inventory on the fringe of their mind. I've never seen any fast food restaurant be out of their key items as much as this location. Today they were out of chicken supremes, not log ago it was biscuits, then cole slaw, then chicken again...Do they know how annoying it is to go to a chicken place and be told they don't have chicken? I understand covid brings its own supply/demand issues, yet every other restaurant is either able to let you know before arriving or just not having any supply issues. This has been the only fast food location to be out of their main menu items frequently. I said it months ago, but it will stand true this time.....I am never coming back to this location again, they get 10% right and 90% wrong. This is the first place I have ever given a bad review (you can check my google...

I came in for a simple breakfast. Sausage biscuit, Bo Rounds and a black coffee. While waiting in line a man came in to the store that just went through the drive thru and received his order. He was not happy and showed his pathetic sandwich and grease soaked French fries to the manager. The sandwich looked as if had been stepped on and it was missing the egg that was supposed to be on it. His order was replaced and he left to the amusement of the guy working the counter. Looking back at the situation I am pathetic for not leaving then and there. When my order came up I was not called and after a few minutes of looking at an order similar to what I placed sitting on the counter I inquired if it was mine. I was confused because I ordered a coffee and instead of a coffee cup on my tray there was a large soft drink cup. When I asked about the cup I was told they were out of coffee cups. So I took my order and had a seat. Bojangles is a guilty pleasure for me and I rarely eat breakfast out so when I go it is because they usually get it right regardless of the store. That was not the case today. Coffee was luke warm, the Bo Rounds were limp and grease soaked and while the sausage biscuit was OK it was not the same without fresh hot coffee. I trashed the Bo Rounds and went across the street for fresh coffee. This is clearly a management issue, or lack there of. I will never come to the Concord Bojangles again and I would not recommend them to anyone else. Bojangles Corp pay attention to this store, it is going to cause you issues. On a positive note I saved a few hundred calories by not eating...