iFLY Indoor Skydiving - Charlotte — Attraction in Concord

I actually enjoyed my flight with my instructor. I cannot remember his name, but he was awesome. I came alone and was nervous but he and the guy controlling the timer on the outside were funny and really made it a great experience.

The downfall was after the flight. Apparently the camera malfunctioned and the two pictures I paid for were not available. Before I left on Wednesday I made them aware they weren’t showing and they said it could take up to 24 hours to upload. So I waited 24 hours and called back and the guy I talked to said they were having issues with their system and they should definitely be uploaded by the following morning. So I called back the following morning and that’s when a girl told me that the camera didn’t get the pictures of me but the manager would call me back before the end of the business day. End of the day came, no call. So I waited until Sunday (today) to call (was thinking maybe they would call me, but no) and now another girl is saying because I upgraded my flight that the price of the pictures was taken out of the price for the upgrade. She tried to tell me she saw on her end that I only paid for one picture originally and I told her I had an email stating I paid for two. Then she said oh yeah, well you did pay for two but you won’t receive a refund because it was applied to the upgrade. So I asked her how much the upgrade was and she couldn’t give me an answer. She said it’s different based on each flight. So common sense.. based on the flight I chose how much was the upgrade? Still.. she can’t give an answer. I honestly feel like it’s a little BS, but okay. I’ll just take my loss. But it shouldn’t have taken from Wednesday to Sunday to get an answer. It could have been handled better. I just feel like no one wanted to address and apologize for the malfunction or the confusion. So they dismissed me all together. I probably would fly again but not at...

Scheduled a flight for 2 new flyers. Also scheduled flights for 3 return flyers. The problem when we arrived , the girl at the front desk upon looking at the voucher for the return flyers, proceeded to tell me that the voucher could only be used for one person, and not have 3 people split the time. The girl at the front desk was extremely impolite and bad mannered , rolling her eyes and huffing under her breath. She seemed annoyed when explaining. When I was explaining that I purchased the voucher in Jacksonville and had previously used this type of flight voucher for 3 people several times there, a "manager" stepped in and explained that he didn't know what Jacksonville was allowed to do because apparently they are a different type of franchise. He started explaining how we could rebook later in the day flights for the 3 people and I said excuse me we are from out of town and can not wait. He very rudely said don't interrupt me and let me explain the option. Wow, have never been told as a customer to not interrupt . Talk about lousy customer service. First of all a manager should never bash the ifly franchise, secondly any option that involved a reschedule to fix the issue would not work because we are from out of town so, I was trying to save him the time of explaining that option since it wouldn't have helped. So bottom line only the 2 new people flew and the 3 return flyers did not. The front desk personnel at this ifly need a lesson in customer service. On the bright side the actual flight instructor was great. Will not be returning to the Charlotte Ifly any...

So I went to ifly today as a birthday visit..my daughter and I, Travis was our instructor. Well we received the first time flying training. My daughter and I attempted and (Yes, I am aware it is an air tunnel) , but it took my breath away and that discombobulated me. I wish more instruction was given on how to manage this. During my flight, no matter how tight I tied my shoes, I still lost one (of course I got it back) But, the kicker was, when I came out, I was scolded by Travis in front of everyone and told , "You did not follow directions "...this is what made this visit humiliating!!! My daughter was already anxious to begin with, well after seeing this, she didnt want to even try. I dont like being talked down too, especially on my birthday and in front of the class!! Travis did do something with water to attempt to accommodate for the lack of our flight.

At the end I was refund led around $20 for the high fly and I was told that there was a full mask that could be used to negate the. Breath-taking winds. I had mentioned this to Travis earlier, and he mentioned, "you do know this is an air tunnel"...while he is conveniently wearing a full helmet with mask.

I'm not concerned about not flying, but I am concerned about the experience of being humiliated by being scolded, like I was an idiot of some sort.

Not cool. I feel that this part was very impatient, unprofessional and cost too much to be embarrassed. This ruined my experience and if I let it, it could ruin my day, but I choose to be optimistic and will have a...