HomeTowne Studios & Suites Charlotte - Concord — Hotel in Concord

Rooms need to be updated, that's goes for tvs to fridge and cabinets the whole room, as far as staff always very friendly most of them anyhow. Had people come in my room steal all the cash I had to my name day before Christmas I have asked for the security cameras to be viewed and no one has got back with me also my clothes were stolen from the laundry room and upon looking further I have never had a lock on my window, which is complete negligence on the hotel itself and the employees not are there any kind of cameras to survey outside so all points of entry are not properly secured doors are left open constantly meaning anyone can come and go as they please again negligence so I will be withholding any payments and more than likely suing them as a company complete negligence and lack of care for you well being as well as being charged different rates by everyone and that is totally unacceptable Jessica and Mrs Debbie are absolute pleasures and I feel sorry for them. Jessica should honestly be running the hotel I believe she could actually clean it up and invest into updated rooms the location is prime I don't believe you can actually get a better one just need to invest into the business it's time I went back yesterday for my belongings and the manager who is dirty, tells me I had until the.31st well its the 28th so where is my belongings she then recanted saying that she never said the 31st when on fact she had just previously stated saying she threw them away that corporate ordered her to, for one you Do not throw these types of clothes away I'm talking thousands of dollars stolen by her and I'm gonna prove it I've gotten TOLD LIES BY THIS MANAGER AND IM TELLING You GUYS FOR YOUR OWN GOOD don't just don't, I have no clothing none of my boots half my shoes none of my power tools my Colman grill, all of my dead sisters belongings her bags ,clothes, I literally was in tears but I'm glad the same cops were involved they remembered the amount of belongings I had no Bluetooths, none of my Michael kors dress pants shirts belts, t shirts I had t have a least 40 pairs of Michael kors boxers at ⁴⁹ dollars per set that's 500 right there multiple suits, jackets, so many jeans t shirts Nike clothing and shoes it's absolutely disheartening and I'm suing for 10000 dollars and I still will be taking a huge loss I tell her this and she states oh it wasn't 10000 dollars worth I wear 60 dollar shitr and had enough clothes to wear different outfit for a good 3 probably 4 months it's well over 10000 and she Beyer lose her job when I prove this she's dirty people keep away it's not worth the 10 15 dollars you get off go to a nicer room and hotel if not find out the hard way but...

This was one of the worst experiences I have ever had in a hotel. I did not feel safe sleeping in this room and seriously considered sleeping in the car instead. In the middle of a pandemic, we were forced to travel because of a death in the family.

We arrived after their front desk was closed for the evening and the signs on their desk say to use the courtesy phone to dial zero. There is no courtesy phone though, there's just a hole in the wall where it used to be. The very nice lady who did help us check in told us that they were having trouble finding one to replace it with because someone had ripped it out of the wall. It had apparently been like this for a while because the plate on the wall where it had been was covered in dust as well.

The cleanliness is appalling. You could see the stains on the mattress through the one layer of sheets that was on the bed with no kind of mattress pad or anything like that. We ended up sleeping on top of the blankets. There were also no pillow covers under the one layer of pillow cases, and the pillows in the room were also stained but I did not remember to take pictures of that.

The used soap was in the shower when we got there. The pool is closed right now, but with that color of green I am sure that it's not even safe to be around and probably is breeding bugs. The room was in complete disrepair, including the cabinets falling apart, the electric outlet falling out of the wall, the cords for the phone being everywhere and the freezer being covered in ice that other people had spilled things in. We blew a breaker in the room three times using the television and the light in the bathroom at the same time.

It was supposed to be a room with a kitchenette, but the only piece of dishware in the room was the top to a random food processor. There were no small cups like you expect to see in a hotel room or an ice bucket.

I guess it could have been worse. There could have been a dead body in the room and we didn't see any bugs or rodents while we were there. We did not hear any screaming through the walls. There was no one doing drugs in the hallway. Our car was still there in the morning right where we had left it. The fact is that these are the positives of our visit there should probably be a warning to anyone else. But the level of neglect of this hotel is unacceptable and it makes me not trust any other hotel that is associated with that...

When I arrived here with my two year old there was screaming back and forth between the lady behind the desk and a man. From what i gathered he renewed with his points like he has done in the past and that was not good enough for her she proceeded to check him out. I started to turn around then but again I have a two year old with me and we drove 12 hours. So I stayed. Fast forward two days later I asked for clean towels and they told me bring the dirty ones. I brought two big towels, one small hand towel, and the bathroom floor towel. She had an attitude from the very beginning her whole energy is way to negative. I put my towels on the floor and she said “I only have big towels “ I said ok that’s fine. She said “ you need to pick them up and take them back because whatever you give me I have to give back. I said “its ok I’ll take the two towels and get the other ones later” she continues to hold the towels and tell me she is not giving me the towels until I pick the other ones up off the ground. I proceeded to tell her I don’t need the other towels and asked her to please stop and let her know that I seen her arguing with another guest prior to this and she should change her attitude.She refused to give me the towels so I took them out of her hand. I have a toddler who needs a bath and she refused to give me clean towels this is absurd. Then she says I am being aggressive because I took the towels, lady I have a two year old on my hip stop the nonsense. THE OWNER SERIOUSLY NEEDS TO ADDRESS HER AND HER ATTITUDE THE REVIEWS ARE ALREADY NOT GREAT. I don’t deserve to be denied towels because I didn’t want to pick UP DIRTY TOWELS OFF THE FLOOR. If I said it’s ok I don’t need the smaller towels why would you still deny me towels???? This is so crazy I have never in all my 36 years been treated like this by hotel staff. I am not a problematic guest and I go to work at 12 am. I just wanted to give my baby a bath and go to bed! You don’t own me. I paid to be here. It was giving very much racism at its finest! I’m so not happy right now. Like I have a toddler with me. I gave her four towels and was willing to take two back but that was not good enough for her!!!!!! I had to do what she said in order to receive towels to bathe my child. Do you get where I am going with this???? I’m in disbelief right now! But went to call someone and make like I’m the problem. No she is...